So Many Options, So Little Time
November 14, 2023
So Many Options, So Little Time
Score 3 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
In our organization, we leverage SysAid for streamlined service desk management. The product addresses various business challenges by enhancing our efficiency and organization in handling service requests, incidents, and other IT-related tasks. The scope of our use case extends across the entire service management process, encompassing ticketing, asset management, and ensuring a systematic approach to IT problem resolution. SysAid is a solution to optimize our IT service workflows, ultimately contributing to improved overall productivity and user satisfaction within the organization.
- Inventory Management
- Service Desk and Incident Management
- Customization
- User Interface
- Sluggish Cloud Performance
- Overwhelming Number of Customizations
- There has been a cost saving using SysAid because it replaced our old on-prem Spiceworks instance
Unfortunately, we have yet to implement the self-serve portals or automatic processes. We are currently migrating to M365. Once that is complete, we will integrate M365 with SysAid's portals and automated processes.
I can't comment as we did not demo either product.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
No
Did SysAid live up to sales and marketing promises?
No
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
No