Overall Satisfaction with TeamSupport
TeamSupport is used company-wide by all of our staff to track support issues, enhancement requests, bugs, testing and build our knowledge base.
- Ticket tracking
- Reporting
- Search functionality
- Keyword tagging
- Response time
- Dashboard layout
- Excellent Customer Service
- Advanced Troubleshooting Capability
- Superior KB development
- Footprints
Footprints was far inferior to Team Support. WAAAAY too busy and hard to navigate!
Using TeamSupport
11 - Developers and Application Analysts on up to the VP and CEO.
3 - The most experienced TS users have the Admin functionality and one is the primary liaison to the vendor.
- Issue tracking
- Enhancement request logging
- Knowledge Base building
- Tracking bugs in our own software
- Scheduling projects
- Hoping to expand upon how we use it for reporting