Item: Text-Em-All
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Due to our geographical location we deal with unpredictable weather. As such Text-Em-All allows us to communicate with our employees easily during an emergency closure instead of calling over 300 employees. Additionally, it is very helpful in a 24hr business to be able to message specific employee populations or remind them of upcoming events/training sessions.

Pros and Cons

Easy to use
Automatic voice recordings for whatever message you want to send
Can bulk add multiple numbers/accounts at once instead of manually uploading them
Different cost/business options to use as needed. We currently purchase credits as we send out but we could upgrade to monthly charges if we wanted to send more messages out more often.

Would like to see more options to bulk remove accounts/numbers as HC options change it would be nice to not have to manually remove everyone
Would like to see more options in terms of how long/short a message can be

Most Important Features

Bulk messaging/calling

Return on Investment

We are able to consistently reach 90% of our employees in under a 30-minute time span in the event of an emergency. With most messages receiving a 97% or higher delivery rating.

Key Insights

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Likelihood to Recommend

In my opinion, Text-Em-All should be used sparsely for the greatest impact with your teams, and only in the event of closures or rare reminders when events/training is upcoming. If you only use it for emergency situations or sparsely then it will be more well received, and more employees will buy into using it in my opinion.

Easy and convenient way to reach large populations consistently

Overall Satisfaction with Text-Em-All