Item: TOPdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. Thats an important feature to have so we know where we have to improve our service.

Pros and Cons

Registration of tickets
Knowledge items are easy to make/manage
The logic behind the ticket form

Automatic alphabetically sorting of the knowledge items
Not logging out when inactive for a while

Return on Investment

More insight on our tickets
Recognize FAQ’s and standard solutions

Likelihood to Renew

Because our consultant is very easy to contact and always has some great advice.

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

It’s great to use as a ticket registration system and very intuitive. Especially because you can link a knowledge item to the ticket. And that’s maybe sometimes the downfall because sometimes a ‘problem’ can be fixed quickly for the user. So it takes more time to fill in a ticket.

TOPdesk

Overall Satisfaction with TOPdesk