TOPdesk in healthcare
April 12, 2024
TOPdesk in healthcare
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make a lot of use of APIs to make certain functionalities available (such as bulk edit of operational activities)
- API function
- Link knowledge items to the notification
- Clear SSP
- Built-in bulk editor for operational activities
- Option to copy/paste images in a notification directly
- Some answers are immediately available instead of employees having to wait for the handling of a ticket
- Ability to edit notifications etc in bulk
- Not entirely clear among practitioners how to return a ticket to the service desk (de-escale)
- Sometimes search for users SSP about which form to fill out for a particular question
- No possibility to be logged in to SSP and practitioner environment at the same time
Much clearer, finer layout
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes