Go start using TOPdesk
April 12, 2024

Go start using TOPdesk

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Managing service requests and maintenance of facility

Pros

  • Self Service Portal for users
  • TOPdesk is very active in training and development
  • Quick reply in supportquestions through mytopdesk

Cons

  • Development speed, the world Goes faster
  • People can help theirselves with the SSP
  • Questions can be answered quick
  • High efficiency in the servicedesk, low staff needed
TOPdesk is most suited for support and incidentmanagement in healthcare, the reason we choose TOPdesk was easy enrollment into the organisation.
Always very quick in answering requests or questions.
Satisfied about what it offers to our organisation and changing software and adoption is not always the best solution.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

In healthcare people just need a easy system for drop a service request or a very easy interface.
Currently new and old interface because development roadmap takes time is sometimes confusing for the supportusers

TOPdesk Feature Ratings

Incident and problem management
8.4
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
9
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
ITSM asset management
8.7
Configuration mangement
9
Asset management dashboard
10
Policy and contract enforcement
7
Change management
8.7
Change requests repository
9
Change calendar
9
Service-level management
8

Comments

More Reviews of TOPdesk

  1. Home
  2. IT Service Management (ITSM) Tools
  3. TOPdesk Reviews
  4. User Review of TOPdesk