Totango? Don't save the last dance for me.

We use Totango across the whole organization. My department uses it to create, send, and track targeted campaigns throughout our customers' lifecycle, including on-boarding, adoption, and renewal. Our Customer Success Managers use it to manage tasks for their patch, as well as gleam important information about the health of our customers to try to mitigate churn and address other risk factors.

Honestly, Totango is not very user friendly from my experience. It takes a while to get used to how to properly segment based on the information we need and health scores are not usually reflective of the true health of a customer. We do use Totango in a different way than most, so this could be a reason why it doesn't seem as user friendly, but that really shouldn't matter. The other issue is that their help resources are lacking and often out of date, so it's hard to find information to help you learn.