A Wonderful Platform to Help You Level-up Your Customer Success Game
November 08, 2021
A Wonderful Platform to Help You Level-up Your Customer Success Game
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango within our Customer Experience department to help provide our team with proactive insights on potential client issues or opportunities as well as to better plan around a client's upcoming contract renewal or stage in their lifecycle with us.
- It identifies customer opportunities/challenges via automated platform usage reporting.
- It stores playbooks for addressing a variety of day-to-day workflows for our team with regard to customer interaction.
- It allows for unique reporting views of a wide variety of customer data and intelligence to help make better decisions.
- I would appreciate more enduser-friendly/more obvious workflows via its layout UX.
- I would appreciate it if it could ensure the views of specific users in the system can remain "sticky" throughout several views within the platform if desired (provide the option).
- It has helped add a laser focus for our CS folks on their renewals and given them a great way to visualize their progress.
- It has provided our C-suite with the ability to see the level of activity from our team with our customers and share intelligence easily.
Totango felt like a great option that was beyond entry-level, but not a sledgehammer for a nail for what, at the time, was a brand new Customer Experience team being formed.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes