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Exceptional customer service and trust matters when choosing a product/software/vendor
September 05, 2014

Exceptional customer service and trust matters when choosing a product/software/vendor

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrackMaven

We're using Track Maven to gain insight into content that our competitor's are using, how they are using it, and what works vs. what does not. We leverage that intelligence to formulate the best strategy for our social media marketing channels.
  • Customer service is excellent. Knowledgeable, willing to take the time and train in person if you are near their offices, and willing to go the extra mile.
  • User friendly interface.
  • Track Maven stays on top of trends happening in the social media industry and offers this additional insight to clients.
  • So far we don't have improvement suggestions yet. WE have a new team and have not been using them too long.
  • While we are just getting started, we've found that these insights are really helping to inform our content marketing strategy. Not just growth, but also diversifying our audience and helping us bring more targeted content to new people.
More than likely, yes. This is a company with people I trust that offer an exceptional product.
Yes, [I] would definitely recommend TrackMaven -- not only is it a great product but it has smart and trustworthy people behind it.

As a manager overseeing the users, before you purchase TrackMaven, I would make sure you have a social media manager in place who can use it daily and get the most out of it. Like everything else it takes daily care -- listening and leveraging the tools and insights provided. Make it really work for you.