Overall Satisfaction with TradeGecko
I have installed TradeGecko (TG) in a client that is a baby apparel distributor/e-commerce retailer. They sell on their own website, the TradeGecko B2B e-comm site to boutiques, on Amazon and through EDI.
TradeGecko (with the exception of Amazon) receives the orders, invoices and maintains the perpetual inventory. It maintains all the relationships, billing and shipping info for suppliers and customers (either consumer or business). For Amazon, it just maintains perpetual inventory.
TradeGecko also handles the piping of orders, payments,etc. to Xero. It has a report section that has gotten better over the last year.
TradeGecko (with the exception of Amazon) receives the orders, invoices and maintains the perpetual inventory. It maintains all the relationships, billing and shipping info for suppliers and customers (either consumer or business). For Amazon, it just maintains perpetual inventory.
TradeGecko also handles the piping of orders, payments,etc. to Xero. It has a report section that has gotten better over the last year.
- Interface with WooCommerce.
- Interface with Xero.
- Maintain Perpetual Inventory (less than 0.001% difference in value of inventory in TG and Xero).
- Works with ShipStation extremely well.
- Works with major EDI vendors (with reservations).
- It doesn't handle salespeople (we're not talking commissions, just a field for salespeople).
- It doesn't have credit limit checking.
- They have an issue with sales tax (recalcuating tax on API feeds where tax has already been calculated).
- There B2B needs a lot more functionality, but it does work.
- If you use the B2B and you get a return, they only have credit card refunds capability of all or nothing - totally unrealistic.
- I have spent an inordinate amount of time getting them to see what realistic business rules are (not just for my client, but for business in general).
- I believe their engineers, analysts and many of their customer service people need more real-life business experience since they truly don't understand concepts as simple as "sales pipeline" or as mentioned before, you don't recalculate sales tax when you are not the books of record.
I looked at several other products and either they were cost prohibitive or just too complex. If I wanted complexity I would go with a full suite approach (Navision, Intacct, Netsuite, Sage, etc.) for a major price point entrance into the accounting system world.
While TG has been at times very aggravating overall I'm more that satisfied given the clients operating parameters. No software solution is perfect - no matter what the software publisher says!
While TG has been at times very aggravating overall I'm more that satisfied given the clients operating parameters. No software solution is perfect - no matter what the software publisher says!