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Has Promise but Needs Additional Upgrades
August 23, 2021

Has Promise but Needs Additional Upgrades

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tribe Community Platform

Tribe [Community Platform] is being used by both staff and those who are interested in our organization and credentials. For staff, Tribe [Community Platform] allows us to create a private community in which we can share articles and connect. For the community as a whole, Tribe [Community Platform] allows members to connect with one another and ask questions that are not necessarily customer service related.
  • Ability to create Secret/Private Groups
  • Premium Features - unlimited community members, custom URL
  • Tracking active users, reputation score
  • Spam filters
  • Banning bot accounts
  • Increased ability to use HTML
  • Secret Groups
  • Social Aspects
  • Customization
  • Minimized customer service tickets
  • Connects prospective leads to resources they need
  • Staff communication

Do you think Bettermode delivers good value for the price?

Yes

Are you happy with Bettermode's feature set?

Yes

Did Bettermode live up to sales and marketing promises?

Yes

Did implementation of Bettermode go as expected?

Yes

Would you buy Bettermode again?

Yes

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.