TriNet adds value to our organization and continues to grow in support as we grow in size
February 17, 2022

TriNet adds value to our organization and continues to grow in support as we grow in size

Denise Jimenez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I use TriNet for onboarding, payroll, LOA's, terminations, employee relations, benefit, HRIS reporting

Pros

  • Track FMLA and LOA requests
  • Provide support with employee relation issues, directing to legal counsel when needed
  • Negotiate benefit rates and offerings
  • Payroll Administration

Cons

  • Ideally offer timekeeping system as part of Trinet, instead of TPA where systems do not communicate with each other.
  • Fortunately, we continue with our assigned representative and not relying solely on Connect360 resource where you speak with a different person each time.
While we have various resources for customer service, including our direct point of contact, Connect 360, or our Account Manager, it is at times frustrating that responses to escalated cases can take up to 5-7 work days to get response or action completed.
While I find the system easy to use, I don't always find it intuitive. For example when typing key words in the HELP tab, many times nothing shows up. I'm not certain if I'm not using the exact words that TriNet has in the HELP section, or if this implies there is no information to HELP me.
  • Company remains in compliance with posters automatically sent to all locations
  • TriNet newsletters provides relevant legal updates
  • TriNet system allows us to maintain small HR staff
  • Trinet reduces time tracking LOA's, COBRA, FMLA
Covid pay and tax credit reporting for accuracy.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

Our company remains with TriNet because we feel they are well suited to meet our needs as we continue to grow from 50 employees to 200 over the past few years. One concern recently is that we have a different Benefit contact person working with us on annual renewals where they are not familiar with our history, process, or account and it is cumbersome to start with someone new each time.

TriNet Feature Ratings

9.7
Employee demographic data
10
Employment history
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
9
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Leave and Attendance Management ()
Not Rated
9.3
View and generate pay and benefit information
10
Update personal information
10
View job history
8
Asset Management ()
Not Rated
10.0
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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