TriNet adds value to our organization and continues to grow in support as we grow in size
February 17, 2022

TriNet adds value to our organization and continues to grow in support as we grow in size

Denise Jimenez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I use TriNet for onboarding, payroll, LOA's, terminations, employee relations, benefit, HRIS reporting
  • Track FMLA and LOA requests
  • Provide support with employee relation issues, directing to legal counsel when needed
  • Negotiate benefit rates and offerings
  • Payroll Administration
  • Ideally offer timekeeping system as part of Trinet, instead of TPA where systems do not communicate with each other.
  • Fortunately, we continue with our assigned representative and not relying solely on Connect360 resource where you speak with a different person each time.
While we have various resources for customer service, including our direct point of contact, Connect 360, or our Account Manager, it is at times frustrating that responses to escalated cases can take up to 5-7 work days to get response or action completed.
While I find the system easy to use, I don't always find it intuitive. For example when typing key words in the HELP tab, many times nothing shows up. I'm not certain if I'm not using the exact words that TriNet has in the HELP section, or if this implies there is no information to HELP me.
  • Company remains in compliance with posters automatically sent to all locations
  • TriNet newsletters provides relevant legal updates
  • TriNet system allows us to maintain small HR staff
  • Trinet reduces time tracking LOA's, COBRA, FMLA
Covid pay and tax credit reporting for accuracy.

Do you think TriNet delivers good value for the price?


Are you happy with TriNet's feature set?


Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?


Our company remains with TriNet because we feel they are well suited to meet our needs as we continue to grow from 50 employees to 200 over the past few years. One concern recently is that we have a different Benefit contact person working with us on annual renewals where they are not familiar with our history, process, or account and it is cumbersome to start with someone new each time.

TriNet Feature Ratings

Employee demographic data
Employment history
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
View and generate pay and benefit information
Update personal information
View job history
Pre-built reports
New hire portal