Trust the Team at TrustRadius!
June 08, 2017
Trust the Team at TrustRadius!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
- Review Acceleration Program
- TrustQuotes Library
- TrustQuotes for Web
- TrustReport (Product Report)
TrustRadius helped us inform our buyer persona program, and gave us insight into who our users were and great content on how they were using the product. Marketing used TrustRadius a lot but it was starting to be used by the sales team as well. We also used it on our landing pages, which gave us high conversion rates due to social proof.
- The ability to segment by industry and company size and tag quotes by pain points
- We liked the ability to push quotes to specific high traffic pages to get more conversions
- The amazing customer success team that was always so helpful in coming up with new ideas and helping implement TrustRadius programs to be more ongoing.
- I am not sure. I was always very happy with the service.
- Increase brand awareness
- Manage brand reputation
- Scale customer proof through reviews
- Third-party validation of marketing claims
- Identify candidates for case studies & advocacy
- Reduce or supplement reference requests
- Increase landing page conversion
- Create sales enablement content
- Improve sales efficiency
- Gather product insights
- Identify & address customer issues
We relied heavily on TrustRadius for our customer reference program, since when we scaled to go after larger clients we needed more references. They helped put a process in place for us to identify great references and case studies without extra effort. Also using this gave us insight into specific industries and larger company sizes and markets we were trying to grow in.
TrustPilot and G2 Crowd. I didn't like TrustPilot at all because it wasn't focused on B2B and you couldn't do much with the reviews. It was also not user friendly at all and it was so hard to send reviews.
We loved the content collected, it was great quality and we were able to segment by pain points, different features and getting success metrics for our customers
One of my biggest challenges was finding customers in larger organizations and getting the correct quotes to show value as we were trying to move up market. TrustRadius's flexible and powerful site allowed me to collect reviews from the right people and then ask the right questions to get the content I needed.