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UKG: A Great Software
April 20, 2021

UKG: A Great Software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

UKG is used across the entire company. We use core and UTM for timekeeping and PTO accrual/usage. UKG has made it possible to be able to use one system for timekeeping and payroll processing.
  • Time keeping
  • PTO requests & accrual
  • Processing tax payments and filings
  • Quicker turn around on cases submitted with tax related issues.
  • Quicker generation of payroll report: Collection details, sometimes it takes 1-2 hours for the report to be available.
  • The recent change to UTM ribbon, you now have to click to go to different areas and then your readable space is less unless you close the ribbon, it is now more of a hassle to go from section to section.
  • Has caused the employee to be more responsible for the accuracy of their information since they have to input several items.
  • Has made payroll processing take less time to do.
  • It's nice to have time keeping and payroll together.
Time Force was used to track time. We then had to integrate that information into our accounting system. UKG does it all together.
Pre-Check Payroll Register takes too long to export to Excel regardless if it's a full payroll or an off-cycle with only a couple of employees. It generally takes 10—15 minutes for that to export. Most other reports load and export quickly. Collection details: can take up to a couple of hours to be able to see it.
Support is generally really good. There are times when a tax case is created and that takes longer to address.
The majority of my cases have been handled exceptionally well.
Overall UKG has been a good system. There is always a learning curve with any new system, but it is a good one. Overall support is good and the UKG employees are friendly and helpful.

UKG Pro Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.3
View and generate pay and benefit information
10
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated