Fair and balanced
October 20, 2023
Fair and balanced
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Ready
Most significant challenge is within leave accrual module. As most UKG customers in the civil engineering industry, we do not use time and labor module. Rather, we import an hours file from a separate system. We designed our set up to include leave accruals in UKG and we have encountered numerous, repeat challenges with hours not properly deducting, especially from calendar year to calendar year. After 6 weeks of conversations with various customer support staff, we found the resolution after being told there was no way to resolve or correct it.
This experience demonstrated that not all customer support are prepared to address customer situations and some are actually misinformed of Ready functionality.
This experience demonstrated that not all customer support are prepared to address customer situations and some are actually misinformed of Ready functionality.
- EEO-1 reporting support
- ACA tracking
- Equalize knowledge base of customer support staff - have consistent answers regardless of associate or allow customers to contact support staff who previously supported us.
- Enhance reporting capabilities and training opportunities so I don't have to go to AI applications with a raw EE dataset
- EE appreciate dashboard and at-a-glance information.
- Recruitment module created our first online recruitment effort and materially impacted our growth.
- Automated EE and benefit data
- Addressed compliance reporting challenges
Benefit administration simplifies open enrollment, vendor communications and reporting.
Pricing and sales team commitment to strong back-end customer support.
Do you think UKG Ready delivers good value for the price?
Yes
Are you happy with UKG Ready's feature set?
No
Did UKG Ready live up to sales and marketing promises?
No
Did implementation of UKG Ready go as expected?
Yes
Would you buy UKG Ready again?
Yes