Item: UKG Ready
Rating: 8
Author: DeAnna Primus

Use Cases and Deployment Scope

We use UKG Ready for scheduling, time tracking, HR, etc. Because of the personnel shortages, we had to become more flexible with scheduling, which meant our pay calculations differed from ordinary 6-2:30 type shifts. Our union calculations were quite different as well. UKG is working with us to build a deduction based on the calculations we need to use.

Pros and Cons

UKG is constantly updating its Software to what the customers' needs are
UKG has knowledgeable staff in all areas of its software to help customers
UKG continually offers training to its customers

Better support when onboarding new customers. My experience was receiving enough education to get UKG up and running. I did not learn all that UKG can do for me as a customer.
The new Company Hub page took a lot of work to format. I would have liked to have templates to utilize the setup of the Company Hub better.
Projects take forever when requested from UKG

Return on Investment

Using the Survey/communication tools that UKG offers has improved. employee satisfaction somewhat

Usability

Would rate this higher, but I need to figure out all the things that UKG has within its software and how to use it. I am more of a hands-on learner. I hate having to read or watch videos to try and figure something out.

Ease of Integration

Have not integrated

Key Insights

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Did implementation of UKG Ready go as expected?

Would you buy UKG Ready again?

Yes

Likelihood to Recommend

For the most part, UKG can accommodate our company's needs as a whole, but to utilize UKG and all it has to offer beyond the initial setup costs more money and 1:1 for the customer. I have stumbled upon most of UKG's software abilities by searching the Kronos community or learning when you put a case in and follow along with their technicians/customer service reps.

Not Perfect, We all have room for improvement!

Overall Satisfaction with UKG Ready