I would recommend UKG, but there is always room for improvement.
October 30, 2023
I would recommend UKG, but there is always room for improvement.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Ready
We use it for recruitment, onboarding new hires, HR, and payroll. I feel that the recruitment could be more user friendly. We have applicants who struggle with this process. We utilize the checklists for multiple things in recruitment, onboarding, and once hired. Although once familiar with the system, it is user-friendly for someone new, the description being to the side and the action being in the middle can be hard to follow. Also, as someone assigning checklists, it is frustrating that the checklist opens once assigned. This adds extra clicks; typically, when assigning checklists, I do not need to open them. I feel that the system is so robust that I'm still learning parts of it. I like the reporting; however, I sometimes have a hard time finding the correct one to run, but I really like how customizable they are. I find payroll to be very user-friendly. My only complaint is when I have an alert that I am not able to view and have to email my CSS.
- I find timesheets to be easy to use and provide good details for employees and employers.
- I love how customizable the dashboard is. This is a time saver for someone working in HR.
- The payroll process was easy to learn. The steps are simple to follow, and changes can be made to the pay statements with ease.
- There are a few places where there are extra clicks to confirm actions. I feel in most areas, this is not necessary.
- Although checklists are great in many ways, the layout with the checklist to the left and the action in the middle of the page can be hard for new hires to follow. I also do not like that the checklist opens when it is assigned; this is not necessary, and it wastes time.
- For an organization that has employees working in many departments, it would be helpful to have the Default Department listed in the rate table next to the Base Compensation Record.
- With an HR department of 2 and over 500 employees seasonally, it has been helpful to have a checklist that includes training and videos to help onboard employees.
- With this system, we have forced more employee engagement, which has been helpful in communicating with staff throughout the different stages of their employment.
Since being with this nonprofit organization this is the 3rd payroll provider we have had, and the 4th that I have used since working in HR. Although the implementation has been a very time consuming process, and there have been bumps along the way, now a year in I can say it is paying off. This is the most complex system I personally have used, but from an admin point of view it is user friendly. We save a lot of paper and time collecting paper. We are still learning and getting our staff to learn, but there are many tools and resources that are helpful in doing this.
Our organization has grown, and we needed a provider that had more to offer. UKG was cost-effective and met our current needs.
Do you think UKG Ready delivers good value for the price?
Yes
Are you happy with UKG Ready's feature set?
Yes
Did UKG Ready live up to sales and marketing promises?
Yes
Did implementation of UKG Ready go as expected?
Yes
Would you buy UKG Ready again?
Yes