Item: UKG Ready
Rating: 9
Author: Nareen Mackenzie

Use Cases and Deployment Scope

We use UKG Ready to support our Payroll processes. We are a growing organization, and this helps us to automate a lot of our processes. UKG Ready helps to support all our Payroll needs, reporting, timekeeping, etc.

Pros and Cons

Time Keeping.
PTO Requests.
Reporting
Audit Trail.

I would like to see the balances for PTO described and grouped differently. Employees continue to be confused with the "Projected balances" section. Maybe this can be worded one way for the users and another for the admins.
The Passwords to access the system, plus the need for a verification code, is a huge pain point for our deskless workers. We have a lot of frustration around accessing the system to clock in and out, request time off, etc. The increase in user adoption is a struggle.
It would be great to have UKG Pro and UKG Ready in one application on the mobile app; having access to areas to simply punch in and out for your daily shift is counterintuitive.

Return on Investment

Automation. Our time sheets were done manually. This has also helped as we have premiums, night shift pay, per diems, etc. that all had to be calculated and input manually.
Employees, even though they have an issue with the access and navigation, do find the tool easy to process their requests.
The ability for leaders to run reports and get information on the dashboard, to get a summary on one screen, is helpful and reduces the employee's time to find this information and process what needs to get done.

Usability

Again, once you are able to access the system and navigate to where you need to go, it is pretty easy to use. The interface is simple, clean, and clear, which is helpful when you are trying to find where to go to process your request or get information. Sometimes, the drop downs are not so obvious of where you can get the report you need, but once you find it, it can be pretty easy.

Ease of Integration

I have not implemented or intergrated a UKG product.

UKG Personal Experience

The missed punch report has helped us a lot in our organization. It has helped us to monitor employee engagement with the tool and identify cost reduction efforts, as our leaders have been not utilizing the process correctly. As mentioned in my survey comments, user adoption is low due to difficulty accessing and navigating the system therefore we had leaders going in to complete the needed activities like punch in/out for our employees or the employees did not complete the action, hence the missing punches. We have been able to utilize the audit trail and the report to identify the pain points and rectify it with the individuals to improve productivity and save costs.

Alternatives Considered

Very well. It is the most user-friendly system. The level of customer support from UKG is helpful. Having many options to engage support is helpful, like the ERM and the Krew Manager. Reporting can be made less complex, but once you learn it, it is not so bad.

Key Insights

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Ready again?

Yes

Likelihood to Recommend

UKG Ready is a great time keeping system, it is user friendly and employees that do use the application, do not have many complaints. Its the access and maneuvering around the application to get to where they need to go, or find what they are looking for or accessing the application that is the issue. Once they find the location on where they need to be in order to submit the request, it is quick and easy. We are finding that we are utilizing resources to sit with these employees even after providing in person or virtual training to help navigate to what they want to do.

UKG - an organizational transformer.

Overall Satisfaction with UKG Ready