The best! Wouldn't use anything different!
Updated September 16, 2016

The best! Wouldn't use anything different!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Once you create a case with support you typically receive a phone call the same day to resolve the case. UltiPro is great at listening to your issue and helping you understand how to fix it and explaining how it works so you don't have the same issue in the future.
We use UltiPro across the whole organization. By only having one system to work from, our managers and employees have the same information at their fingertips. When payroll is being processed, both Payroll and HR can access the system and continue working. There is no down time waiting for payroll to process. Managers have one central place to access their employees on a day to day basis.
  • Training - UltiPro has a very comprehensive training program. You can train during a specified time via Web Casts or at your leisure. If you are not able to attend a Web Cast they always have them available to watch at a later date. This keeps all users of UltiPro informed.
  • Updates - UltiPro is constantly updating the system. The updates happen because the users are able to share ideas and UltiPro is able to take those ideas and make them useful.
  • The system in general - It is a very user friendly system and gets better every year. UltiPro constantly makes changes to streamline the use of the system for managers/employees and administration.
  • Reports - If you can think of it - there is a report for it. The system is report based so any type of report you need is at your fingertips. There are several ways to access reports and if you can't find the one your looking for, it is easy to make your own report.
  • Time Management - this is an area that has been improving over the years, but is definitely something that needs to continue to be worked on. Because Time Management does not communicate with Core very well it causes problems - it's like working in two separate systems - which I guess you are but it seams you should not have to do this. Once it's put in Core, all information should transfer to Time Management.
  • Online training
  • Self-taught
Since this was new to all of our administration staff, all of us took the basic classes. It was time consuming and hard to understand since we were not using the system at the time of training, but we were able to go back to the hand outs from the classes to help us remember how to navigate etc. The Web Casts are a great way to learn information that is new and to help refresh something you may not have used in a while.
I can't think of anything

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Tracking of all physical assets
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using UltiPro

I love UltiPro.... It is so easy to use - it takes a lot of my time, but really super easy to use.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • The tabs on each employee make it easy to find specific information.
  • If you don't like the way something is titled you have the ability to make the wording what works for your company.
  • Workflow - once this process is set up and in place, it is very easy for managers to transfer employees from one department to another and to request raises. The approval process for all involved is easy to watch.
  • Sometimes Time Management is hard to use because it doesn't talk with Core.
  • Workflow - managing different managers with different role types. The more roles you have that are responsible for the same workflow, the harder the workflow is to make and manager.
Yes - I use the desktop version and it works just like I was sitting at my desk. I have been out of the office and unable to get to a computer and needed to get something changed before payroll and was able to do so on my phone very easily.

UltiPro Reliability

UltiPro is always available, is easy to navigate and I love working with it. When there is a server issue, it is typically resolved within minutes so the down time is very minimal.