Likely Great Product for Large Organizations with Dedicated IT Staff
February 24, 2021

Likely Great Product for Large Organizations with Dedicated IT Staff

Jerry Reeves | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends DRaaS
  • Unitrends Forever Cloud
  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends Data Center Backup and Recovery

It is being used as our primary and only backup system.
  • When properly "tweaked" it is set it and forget it.
  • Automatically "sees" all possible assets to backup on your network.
  • Seamless backup from the local appliance to the cloud.
  • Support is very responsive but not very informative.
  • EXTREMELY difficult product to learn and administer.
  • Software is very touchy and it will cease backing up assets for reasons unknown and it doesn't notify you that it did so.
  • IMO, the product requires dedicated personnel to set up, administer and monitor.
  • I've never found a solution in the Knowledge Base or Community - I always have to resort to logging a support call.
  • Negative impact because far too much time has to be devoted to making sure the product is doing what it is supposed to be doing.

Do you think Unitrends delivers good value for the price?


Are you happy with Unitrends's feature set?


Did Unitrends live up to sales and marketing promises?


Did implementation of Unitrends go as expected?


Would you buy Unitrends again?


I selected Unitrends because it was promised to be a low maintenance, set it and forget it solution. It is anything but.
IMO, it would be a great product for an organization larger than we are with a dedicated IT staff. The product is not user friendly and for those of us who have other responsibilities within the organization, you will not have the time required to learn the ins and outs of the product and to make sure it is actually backing up everything you need it to. I also do not like how it handles SQL databases separately - very quirky and touchy. I've never felt comfortable that the product is truly backing up everything I need it to and doing it correctly. It also is very buggy with VSS.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Not Rated
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression
Not Rated