Unitrends sold us one thing, but unfortunately delivered something completely different.
March 17, 2021
Unitrends sold us one thing, but unfortunately delivered something completely different.
Score 2 out of 10
Vetted Review
Verified User
Modules Used
- Unitrends Forever Cloud
- Unitrends Recovery Series Backup Appliance
Overall Satisfaction with Unitrends Data Center Backup and Recovery
We are a relatively small organization with limited data backup requirements; We run a single 602 appliance to back up to for the entire organization, across several small server centers. We back up user files and financial data and a few important Hyper-V servers. In addition, Unitrends is supposed to also back up to their Cloud Storage to "forever cloud". Unitrends is currently our only backup vendor.
- They are really good at selling their software and services
- Customer service is atrocious. In 2 years, we've barely had cloud storage working.
- Backups crash consistently at least once every few weeks for no apparent reason. We send the failure codes and try to find out why, never receive a reply even though we paid for full 24x7 service in advance.
- When we purchased the 602 unit, we were told that it could be expanded with more storage. We recently found out that this really meant "buy another one of our units w/ service contract". Not exactly what it sounded like 2 years ago.
- After the sale, we spent most of the time learning their system on our own; The onboarding from Unitrends was one of the most hands-off approaches I've seen and I've been around since the Commodore 64. Crazy Eddies taught me more about my $1,000 C64 than Unitrends Onboarding team did for our $10,000 service contract.
- We were trying to get to a place where we could have regular, consistent backups to on-prem and to the cloud, with the ability to spin up cloud servers in case one of ours went down hard. Instead we got a system where we paid for service we never received, and paid for time when we had to figure out things on our own. The ROI is basically so negative we're ditching this as soon as Synology is installed.
- None of our business objectives have been met.
Do you think Unitrends delivers good value for the price?
No
Are you happy with Unitrends's feature set?
No
Did Unitrends live up to sales and marketing promises?
No
Did implementation of Unitrends go as expected?
No
Would you buy Unitrends again?
No
Honestly, Synology can't be worse. Also, the previous backup solutions - even freeware ones - at least didn't give us the kinds of headaches that Unitrends is still giving us today.