Veeva CRM - End User View
December 30, 2023

Veeva CRM - End User View

Adhiyaman Sivakumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeva CRM

We use Veeva CRM in a US-based Pharma organization. We use the CRM tool to connect with Medical Reps, Sales Executives, and the planning teams. They use the application for strategic sales planning using its dashboard.
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
  • Closed Loop Marketing
  • Inventory Monitoring
  • Order Management
  • Veeva CRM provides more precise and effective customer engagement which makes the organization/project management to well plan the interactions and deliver better customer experiences.
Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action and recommendations during the customer interaction. The tool supports mobile devices which helps to use the applications wherever we go from multiple types of devices.

Do you think Veeva CRM delivers good value for the price?

Yes

Are you happy with Veeva CRM's feature set?

Yes

Did Veeva CRM live up to sales and marketing promises?

Yes

Did implementation of Veeva CRM go as expected?

Yes

Would you buy Veeva CRM again?

Yes

Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.

Veeva CRM Feature Ratings

Customer data management / contact management
10
Workflow management
9
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
9
Case management
10
Help desk management
10
Lead management
9
Email marketing
8
Task management
10
Billing and invoicing management
10
Reporting
9
Forecasting
8
Pipeline visualization
9
Customizable reports
9
Custom fields
8
Custom objects
7
Scripting environment
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
9
Marketing automation
9
Compensation management
9
Mobile access
10