Verint Speech Analytics for Unstructured Data
June 14, 2023
Verint Speech Analytics for Unstructured Data
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
Primary use is to uncover actionable business insights. Understand customer intents, behaviors and identify coaching and process improvement opportunities. Also, find any specific changes in call mix.
- Call intents
- Customer Experience
- Trending
- Scorecards
- Transcription
- User interface
- Transcription
- Ease of use
- Process improvements
- Coaching
- Call reduction
Ease of use and reporting capabilities.
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Speech Analytics go as expected?
No
Would you buy Verint Speech Analytics again?
Yes