The engagement vendor
November 03, 2021
The engagement vendor
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Currently using in Contact Center to manage schedules, real-time, adherence, time off, Q&A, meeting, and scorecards.
- Easy to use formats.
- Helps to manage KPI's.
- Has several different applications that can merge together.
- Would like to be able to schedule down to the min vs 15 min.
- Patches being easier to use and timely.
- Communication that is during your working hours.
- Improved our productivity.
- Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying OT.
- Also allows us to meet of KPI's.
We selected Verint because it was an easy tool to use and adapt to our requirements and business needs.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
By using the tool we have found it to be totally accurate in our forecasting and has the tools for us to plan out the future. Both have been very accurate.
We have not used it yet due to our internal security.