AuthPoint - A great addition to the WatchGuard ecosystem
October 04, 2020

AuthPoint - A great addition to the WatchGuard ecosystem

Nathan Rayburn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with WatchGuard AuthPoint

We use it for 2-factor authentication for our internal tools (i.e. Microsoft 365, IT Glue, etc.). We prefer it over the Google Authenticator due to AuthPoint's ability to be centrally managed (blocking users, revoking keys, re-sending deployment emails). For our clients, it's main use is with Office 365 2-factor authentication and authenticating VPN connections.

Pros

  • Easy to use
  • Fast to set up
  • Simple licensing model
  • Professional look and feel of the application

Cons

  • More SAML integrations would be awesome
  • The ability to have the app offer to auto-fill 2 factor codes on mobile
  • Windows Store-based app
  • Clients feel more secure when using AuthPoint.
  • Saves clients money by preventing stolen info.
  • Saves clients money by preventing paying their MSP to resolve security situations.
Honestly, other than free options and considering our investment in the WatchGuard product sphere, we were drawn to AuthPoint because of its integration with our existing WatchGuard tools. It's simple to manage and cost-effective, so we haven't had a reason to consider any other alternative. It works exactly the way we want it to!
I can't imagine a scenario where AuthPoint would require hardware on-site. If this was a hardware-based deployment, it would cost us and our clients hours of time and resources to deploy and maintain. Having it in the cloud makes maintenance a non-issue, and it being in the cloud means we can deploy this solution anywhere in the world.
WatchGuard support is always top-notch. They respond quickly and concisely, and don't treat you like a fool. We know that if we engage WatchGuard support our problems will be resolved quickly with a person who actually knows what they are doing, and speaks English well enough to be easily understood.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

For the end-user, it's very simple to use. From activation to actual use, AuthPoint makes it simple. When activating, it guides the end-user in a way that nearly everyone can understand and do on their own, saving us time and money.

For the person managing AuthPoint, we don't have to re-train our staff to learn how to use another tool. WatchGuard Cloud is already used in our organization, so training is a snap.
AuthPoint is well suited for a centrally managed alternative to an app like Google Authenticator. SAML integrations can be tricky, but if it's well supported, WatchGuard has excellent documentation for SAML integrations.
The only scenario I can think of where AuthPoint wouldn't be a good option would be if it's for an organization that cannot afford the application.

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