Item: Webex App
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It is used by the company as a tool to message other colleagues, do instant video calls or screen sharing and share files.

Pros and Cons

Easy interface for messaging.
Video calls are great on it.
File sharing through Teams is easy.

Adding shifts for the team should be there in it.
Adding task on team name should be made available
Scheduling meeting from Webex eams should be available instead of using Webex Meetings.

Return on Investment

It is a primary tool for messaging.
Reliable tool that never gave any outage to us.
File sharing made collaboration easy in WFH scenario.

We were using Skype before Webex Teams and it is so better. Skype never had a historic chat feature and also the interface of Webex Teams is better. Also, video and audio calls on Skype were not that smooth like on Webex Teams.

Support Rating

We have Cisco-trained engineers in support and we never faced any issues whatsoever from them. They are Cisco certified and hence well trained on the product and, hence are available to help on any user-related query or issue.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Usability

It is 100% better than any other messaging tool we have used. It makes collaboration during WFH so easy. Also, the mobile app is an add-on that makes talking to any reporter or a colleague so easy.

Likelihood to Recommend

It does provide an amazing interface for doing messaging, video calls, file sharing, and also it keeps the old chat history saved so it is easy to search for anything when needed.

Best tool for corporate messaging: Webex

Overall Satisfaction with Webex (formerly Webex Teams)