Item: Webex App
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Cisco Jabber is being used across the whole organization. Due the sudden switch to remote working, our company needed a solution to keep the interaction between coworkers as high as possible; Cisco Jabber covered this need with efficiency while opening a path to organized communication among departments, teams, and project groups.

Pros and Cons

Efficient communication
Intuitive search bar
Customizable conversations/chats

User interface
Switch to Cisco Meetings is unfriendly
Difficult to add external users

Return on Investment

Enhanced communications
Efficient cross-team collaboration
Easier corporate news, intranet notifications

Alternatives Considered

Skype for Business (formerly Lync)

Skype for Business was our company standard until we realized it wasn't providing as much as we needed from the interactions point-of-view. Cisco Jabber came as a fresh solution were our colleagues can now share files and discuss projects in 1-on-1 chats, groups, or even jump to calls or video calls with one click.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

SAP HANA, Zoho CRM, Microsoft Power BI

Likelihood to Recommend

Cisco Jabber is a great communications application that provides a straightfoward style and intuitive usability--not complicated at all to start using it, with 1-on-1 chats, creating groups, or even customizing your contacts lists. However, there's no direct connection/"switch to" Cisco Meetings, meaning that it isn't friendly to jump from one to the other. There's definitely room for improvement.

Jabber--straightforward solution for internal communication

Overall Satisfaction with Cisco Jabber