Not impressed
November 13, 2021

Not impressed

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

For online approval of credit card and personal expenses[.]

Pros

  • It notifies you [when] a credit card statement is uploaded[.]

Cons

  • Don't find it intuitive. I don't do Webexpenses very often. I get it done in the end but it is frustrating.
  • It loses the credit statement if it is linked to a claim and you delete the claim. You have to get accounts to reload the credit card statement. Don't have that permission.
  • The credit currency is different [from] Euros you cant change to the credit card currency on the claim.
  • Negative for frustration , wrestling with it.
  • Positive that I don't have to chase my boss for signoff / walk it through the process.
It is a wrestling match every time I [use it]. The online tutorial [has] been helpful. The initial training was too [fast. The] training whizzed through everything to show how quick and easy it was but could not even pick up enough to ask a proper question. That [said] I do not use it very often so I don't get familiar with it.
I used it for claim submissions [but] have not saved time[.]
I didn't buy it.
[I] didn't evaluate any other products[.]

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

No

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

People regularly [claim] expenses who travel and entertain a lot. I use it for the odd credit card purchase where our purchasing system is not set up. It does work quickly [and] seamlessly for me.

Using Webexpenses

ProsCons
Well integrated
Unnecessarily complex
Difficult to use
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • logging in
  • creating a claim

Comments

  • Amber Griffith | TrustRadius Reviewer
    Amber Griffith
    (Vendor Representative) commented 3 years ago
    Hello, Sorry to hear about your frustrations with Webexpenses. If you would like to contact our customer support team, support@webexpenses.com, they would be happy to take you back through any training that you might find beneficial. We also have a support hub section on our website, https://hub.webexpenses.com/ , you can find videos and information to assist you with navigating the various sections of our software. many thanks, Amber, your Webexpenses team

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