Keeps logging out automatically after 10 seconds
November 13, 2021

Keeps logging out automatically after 10 seconds

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Across the whole [organization] and is[, therefore,] offers a consistent approach to expense management[.]

Pros

  • [Organization] of information on the home page[.]

Cons

  • The system keeps logging out, after 10 seconds or after working through a data input sequence. This means I cannot complete an expense. Others I have raised this with have experienced the same, and this is an unacceptable waste of time on an administrative process.
  • Negative- due to time being wasted[.]
The interface looks really good and simple; [however,] the constant logging out (within seconds, not after dormant time), makes the system [non-user-friendly].
Yes- but it is not working so not preventing time waste[.]
The system keeps logging out, after 10 seconds or after working through a data input sequence. This means I cannot complete an expense. Others I have raised this with have experienced the same, and this is an unacceptable waste of time on an administrative process.

Do you think Webexpenses delivers good value for the price?

No

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

I cannot work through one expense claim, without it logging out, so it is of no use at all in my experience.

Comments

  • Nadia Hilaly | TrustRadius Reviewer
    Nadia Hilaly
    commented 3 years ago
    Hi there, Thank you for leaving us a review. We're sorry to hear you are having difficulties using the system. This isn't typically an issue we experience with the system. However, this must be a technical issue that is either to do with clearing your WEB UI / MOBILE APP's cache or an underlying challenge with the internal IP address that has possibly changed. Please may I ask that you get in touch with our friendly support team at support@webexpenses.com who will be able to help you resolve this and any other queries that you may have? We look forward to hearing from you. Best wishes, Nadia from your Webexpenses team

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