Item: Adobe Workfront
Rating: 8
Author: Verified User

Overall Satisfaction with Workfront

Use Cases and Deployment Scope

If a sales rep within our company wants to use our dept, they must enter a special opportunity into Sales Force. We have the ability to approve or reject. If we approve, an integration begins to dump information into WorkFront. From there - we select tasks from a master template and assign resources. We have multiple depts across the US and are able to check availability of resources based on planned times within WorkFront. We use a standard template of tasks and are able to determine average time and average duration of the individual tasks to use as a starting point for future projects. We then estimate the difficulty level of the task and assign time accordingly.

Workfront Project Management Goals

Centralize projects in one solution

Pros and Cons

Pros

Extremely customizable
Searchability - can search in so many different ways and find past data easily even if you only have a small piece

Cons

Since we do everything on a back schedule - it would be nice if the tasks that are previously completed would not pull forward into the resource grid
It would be nice to have a Resource Grid based on Actual Hours in addition to the Planned Hours - to determine where time was actually spent.

Return on Investment

Improves Efficiency and allows us to work in multiple locations with access to same info
Allows us to cover in the absence of another employee. I actually covered for a person who quit located 800 miles away for 6 months with minimal negative impact.

Alternatives Considered

excel

Prior to this we used excel to manage our projects. We now have more data than ever and have grown to a point where we could never go back to our old ways.

Adobe Workfront Professional Services

I was able to attend LEAP for the first time last year and impressed with the presentations and event.

I have used the help desk with great success. Currently have an issue that has been outstanding for over a year - but impressed that WorkFront is still pursuing an answer and still trying to determine the cause.

We have, unfortunately, changed reps many times to the point where I do not use any service they may be able to offer. We have used WorkFront as a standalone system with minimal support - but have still had good results.

Likelihood to Recommend

I think it is a great system to maintain projects and assign tasks. Not sure it is good to store SOPs and the like. I would like to be able to add more detail to my "people" so I could do a search on their talents and understand their strengths and weaknesses. You used to be able to add a skill set in the talk to me about that was searchable so if I needed someone to do something specific - I was able to determine my options.

Adobe Workfront Feature Ratings

Comments

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Sherry Arnold
commented 9 years ago
Hello, I'm the Customer Advocacy Manager at Workfront. Thanks for the thoughtful and thorough review. It will be seen by multiple groups within Workfront and used to improve our products and services. I appreciate why you may want to be anonymous on this site, but I'd love to chat with you sometime. Please feel free to reach me directly: sherryarnold@workfront.com.

Works for us