Item: Adobe Workfront
Rating: 3
Author: Mark Johnson

Overall Satisfaction with Workfront

Product Usage

Centralize projects in one solution
Manage digital work processes
Govern compliance workflows

All of ICOM's projects were managed in WorkFront. It served as a centralized, transparent messaging system. Questions from team members were asked and answered. This eased the transition of new members on projects as resourcing shifted and/or people left/joined the company. It also served as our document management solution. Every Learning Outcomes Session and Design Document were loaded, as per our process, and were easy to find and reference, even from home or on the road, since it was in a predictable location.

Pros and Cons

Pros

Messaging was important for us. It provided for transparency as well as easy hand offs between departments.
Time tracking was a handy feature.
Reporting was strong with endless views and fancy pie charts.

Cons

Account management and support. They seem very siloed as if they've been stuck in a small dark room with a manual. Common issues would be raised and you'd be given a series of inappropriate responses for months on end while being made to feel like you were the first person to ever ask for a backup of your own data, for example.
Breaking patches released. We've had a login page with broken labels in place of "Username" for weeks.

Return on Investment

It reduced the learning curve for new employees since their processes are fully documented within the app.
Our sales staff is not a huge fun because it makes it harder for them to free-style.

Alternatives Considered

I have not seen a tool this feature rich. WorkFront attractive to us because it's like a digital supervisor that keeps everyone in their own lane.

Collaboration

We used WorkFront in conjunction with Google Docs (which integrates with it). This was a boon for us since everyone had the latest version of every document at their finger tips. No more of "Hey, can you email me that Word doc?" Versioning was still available for folks who weren't ready to leave MS Office behind, as well.

Likelihood to Recommend

You can track and measure every cost in your eco-system. If you have a disciplined staff WorkFront can really help you get a handle on things. It's super comprehensive, which is a bad thing in ways because the more methodical members of your team can craft digital processes that the more creative members will not appreciate.

Adobe Workfront Feature Ratings

Comments

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Sherry Arnold
(Vendor Representative) commented 8 years ago
Hello Mark. Thanks for taking the time to provide a thoughtful review. I'm not sure how your score ended up a 3 based on the info you provided, but it did cause some concern and I will be making sure that your feedback is reviewed by our product and services team. Thanks again!
Shaswati Cates
commented 8 years ago
Hello Mark! Thanks very much for taking the time to provide some feedback on opportunities where we can improve. The request for backup of your data can certainly be accommodated - we have done that for other customers and we can help you with that request. Since I don't have direct access to your data or account, I would recommend contacting your Workfront rep so they can setup the request for you. In regards to the login page, that might have been a short instance before that issue was quickly resolved as I was unable to find any issue on your dedicated login page. If you have any other concerns or questions we can help with, please do not hesitate to let us know so we can quickly address those issues. Thanks again for being a Workfront customer!

A feature rich digital mentor