A feature rich digital mentor
August 04, 2017
A feature rich digital mentor
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
- Messaging was important for us. It provided for transparency as well as easy hand offs between departments.
- Time tracking was a handy feature.
- Reporting was strong with endless views and fancy pie charts.
- Account management and support. They seem very siloed as if they've been stuck in a small dark room with a manual. Common issues would be raised and you'd be given a series of inappropriate responses for months on end while being made to feel like you were the first person to ever ask for a backup of your own data, for example.
- Breaking patches released. We've had a login page with broken labels in place of "Username" for weeks.
- It reduced the learning curve for new employees since their processes are fully documented within the app.
- Our sales staff is not a huge fun because it makes it harder for them to free-style.
I have not seen a tool this feature rich. WorkFront attractive to us because it's like a digital supervisor that keeps everyone in their own lane.