Workfront Works!
August 14, 2017
Workfront Works!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
- Work organization - team members see their work in two lists. One is a "Working On" list which contains items the team member has selected her/himself to work on based on priorities from her/his manager. The other list contains work requests, upcoming and future.
- Collaboration - a customer (work requestor) can see the status of her/his request and communicate with the team member to whom it is assigned and vice versa. This has been a huge satisfier for both the requestor and the team member because all the communications are in one place (no searching through email!), it is clear as to whether or not a response has been received, and the customer stays informed on work status.
- Team management - as a manager, I can see the status of my teams' work and I have access to dozens of reports where I can see information about portfolios, projects, tasks, requests, time tracking.
- Manager view - When looking at my team member's "Working On" view, I would like to see the priority order my team member set in his/her "My Work, Working On" view. The sort change would provide an at-a-glance view of my team member's priorities. I can then determine if s/he understands his/her priorities and follow-up, if necessary. Right now, I have to ask the team member about their priorities (or, as an administrator, log in as the team member to see the priorities).
- Reporting Issues/Tasks - I'd like to see more flexibility within reporting without adding another vendor's software. For example, "issues" and "tasks" are reported separately because they are two different objects. Workfront should have the ability to combine the objects. It may be necessary to make the fields more consistent between the two objects which is okay. I would also like a report on planned hours at a team member level instead of role level. I understand that more than one person may be assigned to a single task; an allocation is fine.
- Resource planning - I've wanted to use resource planning but it is labor intensive to set up and maintain.
- Workfront has impacted my organization's ability to manage workflows and has increased productivity, collaboration, efficiency, capacity, and job satisfaction.
Easier to use, easier to maintain, better collaboration.