Review of Workfront
September 07, 2017

Review of Workfront

Anette Smith | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

  • Project layout and the ability to manipulate the view
  • Easy user set up
  • Extensive help articles
  • Staff working with issues are having a hard time easily seeing tasks assigned to them. We use a ticketing system for support using issues, but projects have tasks.
  • Not close my help requests if I don't answer the Support within x-time.
  • We did not have a system prior to starting workfront. It has helped us organize the work in support.
  • It gives management a clear view of project statuses
It is great for projects, it gives all users a clear view of where we are in the process. Using it as a ticketing system with dashboards is tedious as you have to create a report, a project etc., just to visually see everything.

Adobe Workfront Feature Ratings

Task Management
7
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
Not Rated
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
6
Email integration
9
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
9
Integration with accounting software
Not Rated