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Wufoo is the best at website forms. No, seriously.
March 07, 2014

Wufoo is the best at website forms. No, seriously.

Katelyn Ludwig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction

Wufoo was selected as a way to integrate forms as part of an existing website design. Our CMS was extremely limited to apply and integrate website forms, and Wufoo seemed like the best option for us. We were very happy using it on our website to help us collect contact information for a large amount of folks at a reasonable cost. After another redesign and a new CMS/CRM, we continued to use Wufoo for website form support. I'm not sure if it's still being used at this point, but it was user-friendly enough for various folks to be trained on the tool.
  • Integrating within various CMS tools by offering iframe and js support (within HTML space offerings)
  • Offering style options to make forms look like they belong on your website (whether using Wufoo's own styles, or by applying an external CSS sheet)
  • Providing a super easy drag-and-drop interface that was very easy to use and train folks to use
  • Offering an API for Salesforce.com, among other tools (we never got around to actually using these, but I was impressed that it was available)
  • Providing easily exportable and attractive reports that could be viewed as PDF or CSV, which allowed for us to import contacts into our CRM or use them to reach out via Outlook, etc.
  • Helping us communicate with new leads/contacts by giving easily customizable reply email messages
  • Providing a complex set of rules that allowed us to make our forms more strategic (if someone selects Yes, go to #4; send a reply email if someone says Yes to needing a seat on a bus to an event)
  • Honestly, for what we needed, it went above and beyond. I don't have any complaints at all.
  • We were able to collect and reply to contact requests in a much more efficient way, which allowed us to grow our contact base much faster
  • We were able to be much more flexible and create a quick RSVP form for a last-minute event, allowing us to have greater impact in our business area (education advocacy)
  • We were able to deputize various staff members with limited technical experience to create their own forms as needed, allowing us to customize our contact approach and strategy on a state-by-state/office-by-office basis
SurveyMonkey was not nearly as flexible from a design perspective, and it would not allow us to integrate within our current site. Wufoo was the only product that was cost effective, customizable, and easy to use. As we got more involved in the tool, we were continually impressed by the advanced options and functionality available. I honestly don't think there is anything like Wufoo on the market.
If I ever needed a website form tool, I would use Wufoo in a heartbeat.
I have already recommended Wufoo to several people. I think the biggest question you need to answer is around turnaround time for your data. If you don't implement the API, can you afford to wait to contact your new leads? We'd often have a bit of a delay in pulling our data spreadsheets and importing them into our CRM.

Wufoo will require some expertise in CSS and HTML to implement within an existing website CMS or design, so make sure you have those resources on staff. The help and support is really excellent, but they don't offer specific design-oriented help.

Wufoo is great for urgent, one-off form needs, like gathering RSVPs to an event. We've also used it to collect regular contact requests. It meets a variety of needs.