Flexible, intuitive, good for high traffic support tickets
Updated April 08, 2015
Flexible, intuitive, good for high traffic support tickets
Score 10 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk
- Email templates.
- Auto-response.
- Internal guide capabilities for support team new hires.
- Forum for customers to help each other.
- Integrates with Salesforce.
- Setting it up was a challenge, I needed to bring in our tech team and test many settings before rolling it out.
- We saved time and eliminated writing duplicate emails over and over.
Using Zendesk
Zendesk Implementation
- Implemented in-house