Zendesk
July 13, 2018
Zendesk
Score 7 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with Zendesk
Zendesk is our primary mode of communication with our customers. We use it mostly for email but have a few other uses for it as well. We plan to eventually use it for phone and/or chat support.
- It's a great tool for ticketing and tracking customer interactions.
- It has a huge amount of customizability. Almost too much in some cases.
- Because every business needs to use Zendesk in their own context, the tool isn't immediately understandable. It's quite complicated in many ways.
- The biggest area for improvement would be analytics. The current Zendesk analytics platform is quite bad.
- It's been absolutely essential for maintaining a positive customer experience. We use it everyday for communicating with our customers.