Top Tier Customer Support Tool
April 27, 2021

Top Tier Customer Support Tool

Peter Vadelnieks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zendesk Support Suite

It is being used for all Support and Return needs for our North American operations. Support is customer facing and it is very easy for our customers to contact us, for SLAs to be met and enforced, and for us to contact customers when they need help. It creates an ideal customer experience.
  • Customer experience.
  • Data collection.
  • Data reporting.
  • Telephone integration.
  • Chat.
  • Guides.
  • Data dashboards.
  • Support.
  • SLAs.
  • Data.
Zendesk is the gold standard and Salesforce is lightyears behind. It is such an inferior product and it's only being used because SF ropes/tricks people into using it because their sales organization is already using SF. Zendesk is so easy to use and Salesforce requires hiring someone whose sole purpose is to maintain Salesforce, this is the opposite of what Zendesk does.

Do you think Zendesk Suite delivers good value for the price?

Yes

Are you happy with Zendesk Suite's feature set?

Yes

Did Zendesk Suite live up to sales and marketing promises?

Yes

Did implementation of Zendesk Suite go as expected?

Yes

Would you buy Zendesk Suite again?

Yes

This is the best option for a support organization. You can interact with customers, you can easily collect data and share that data with other parts of your company. You can have users located all over the planet and they can use Zendesk with ease. You can build multiple channels with ease.

Zendesk Suite Feature Ratings

Organize and prioritize service tickets
10
Expert directory
5
ITSM collaboration and documentation
7
Ticket creation and submission
10
Ticket response
10
External knowledge base
5
Internal knowledge base
5
Customer portal
5
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10