Incredible Enablement for Support Agents
September 25, 2023
Incredible Enablement for Support Agents
Score 10 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Support Suite
Zendesk allows our customers to efficiently submit support requests both from our web-based cloud portal and our mobile app. Our support agents can quickly respond to inquiries and view ticket history to better understand the context of an issue. It has been critical that we are able to embed this into our apps as a support channel.
- mobile SDK
- web-app SDK
- ticket history
- stats on response times
- we've never really figured out how to get feedback workflows embedded into resolved tickets. nice to have not a priority
- faster response times back to our customers
- increased rate of one-touch solves by agents
- historical views and leaderboards help us benchmark what we should expect from agents
Hubspot cannot integrate directly via SDK into mobile apps or web apps. hubspot has other nice features but their service offering lacks some of the most important elements for us.Zendesk allows our customers to efficiently submit support requests both from our web-based cloud portal and our mobile app.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes