Don't Bother
January 19, 2024
Don't Bother
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zii POS
Zii POS has unfortunately been a nightmare to deal with. Firstly, they were pushing us to subscribe to a year's contract to get a free menu set up and a tablet/ mini PC if you are using iPads. In my opinion, the back end of this system is a NIGHTMARE. Not very intuitive. I admit it has some better features that other companies don't offer, but in my opinion, the whole thing looks like it was programmed on a Windows 86 computer and needs some better UI. We've had a few technical issues and, in my experience, have always taken hours to fix, the system just does not fill me with confidence at all.
We were originally moving from Lightspeed but decided to stay, and are now out of pocket $1,000. In my experience, they have stopped all communication as well. In my opinion, they are very quick to sign you up but never to own the mistakes.
This system may work for a takeaway shop, but if you're looking at doing HEFTY work like restaurant work, I'd avoid it at all costs.
We were originally moving from Lightspeed but decided to stay, and are now out of pocket $1,000. In my experience, they have stopped all communication as well. In my opinion, they are very quick to sign you up but never to own the mistakes.
This system may work for a takeaway shop, but if you're looking at doing HEFTY work like restaurant work, I'd avoid it at all costs.
- Better features than competitors
- Mini Pc allows constant connection so printers won't drop out
- In my opinion, terrible user experience in the app
- In my opinion, hopeless technical support
- In my opinion, confusing and over complicated back end menu design
- In my experience, pushy and rip off contracts
- In my experience, print outs are really bad and hard to read for chef's
- In my experience, upfront payment for contracts.