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Zoho is cheap and gets the job done
October 24, 2021

Zoho is cheap and gets the job done

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

We use Zoho CRM for our affiliate database management. We use it to keep track of our affiliate contact information and all of our partner's data management. It is currently being used for partner marketing. Zoho CRM allows us to easily add new contacts to our database and keep track of their activity.
  • Zoho is very cheap.
  • Zoho offers tons of options.
  • Very easy to customize.
  • Not the most intuitive platform.
  • It takes a while to implement and set up correctly.
  • Not the best support.
  • It allowed us to easily keep our affiliate data in one platform.
  • It's been cumbersome to train people on how to use it.
Zoho CRM has so many features that it can be overwhelming at first. Once you learn how to use it, it becomes a little easier. Zoho CRM also offers a ton of features making it very usable. They have all kinds of different tools that you can tie into the CRM. I wish they offered more third-party integrations.
Zoho CRM is very configurable. It can get very complex depending on how you set it up. However, once it's set up, it is fairly easy to use. It offers all types of customization for small to big businesses. It's just the right type of product if you are looking for a cheaper alternative.
Zoho CRM was by far cheaper than the other platforms we tried. We didn't need an expensive platform since we were just using it to house our affiliate and partner contacts. Zoho CRM has the worst UI out of everything we tried, and the setup was a little confusing. They don't have as many third-party integrations.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Zoho CRM is great if you need a cheap CRM to manage your database. Zoho CRM is a pretty easy-to-understand program and is simple to use once you get it up and running. It's not great if you are looking for something that a lot of people will use since it is not the most intuitive program to train people on.

Zoho CRM Feature Ratings

8.4
Customer data management / contact management
10
Workflow management
6
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
10
Channel / partner relationship management
10
4.7
Case management
5
Call center management
5
Help desk management
4
10.0
Lead management
10
6.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
6
4.3
Forecasting
5
Pipeline visualization
2
Customizable reports
6
5.8
Custom fields
6
Custom objects
7
Scripting environment
3
API for custom integration
7
10.0
Role-based user permissions
10
Single sign-on capability
10
6.5
Social data
6
Social engagement
7
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10