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Small, medium, or large businesses - Zoho CRM is the best solution for all.
February 22, 2022

Small, medium, or large businesses - Zoho CRM is the best solution for all.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Overall customer management, social media handling, handling deals, vendors, customers, cases, email marketing, etc.
  • Lead Management
  • Deals Management
  • Predictions
  • Reports
  • Web forms
  • Email marketing
  • Inbuilt calling system.
  • SMS system.
  • More customer focus.
  • Time to time follows.
It is the best platform for any type of business with overall management.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Personal experience, personal use, and company satisfaction.
Most of the Zoho CRM app is useful for any type of business but Zoho One pricing is quite high so some companies may not be able to afford it.
If your business is small, medium, or large, Zoho CRM will be the best CRM for your business and will organize and boost your business.

Zoho CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
10
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
9.0
Case management
9
Call center management
9
Help desk management
9
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
9.3
Forecasting
9
Pipeline visualization
9
Customizable reports
10
9.5
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10