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Imagine offering 24/7 consistent quality support to every single customer
July 13, 2021

Imagine offering 24/7 consistent quality support to every single customer

Rose Carmela | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho Desk

Zoho Desk has put customer service at the heart of our company. It is a tool in the help desk category that has helped us focus on the customer and deliver high-quality customer service to every single customer. Using this tool has led to improved business services and decisions while customers enjoy timely support.
  • Communicating with customers across multiple channels
  • Team collaboration across departments
  • Managing tiny gears and cogs
  • Assigning tickets automatically
  • When demand increases, the functionality depth of some features may feel limited
  • To get started with the system requires a lot of customization
  • Bigger profits
  • Effective solutions and responses to customer questions
  • Higher satisfaction rating from customers

Do you think Zoho Desk delivers good value for the price?

Yes

Are you happy with Zoho Desk's feature set?

Yes

Did Zoho Desk live up to sales and marketing promises?

Yes

Did implementation of Zoho Desk go as expected?

No

Would you buy Zoho Desk again?

Yes

It is integrated with social support that allows customers to call for assistance through social media platforms and also pass their support requests.
The customer support is always at peak and delivered in a timely manner in any case.
It supports a wide range of support networks that can be used by agents to establish robust customer relationships that will improve business operations and result in bigger profits.