Zoho Social for Small Business
July 06, 2021

Zoho Social for Small Business

Todd Griffin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We use Zoho Social to manage our small business social media presence. Being a small company, we value the ease of use of Zoho Social. Having all our social media feeds in one location and being able to view and schedule posts is very helpful. Also, Zoho Social's support team is very responsive to our questions.
  • Developing posts
  • Automating posts across multiple platforms
  • Improves customer engagement
  • For freemium software, there aren't a lot of cons
  • Slow loading speeds for some posts created by Zoho Social
  • Improved our management of our voice on social media

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Ease of use. Ease of setup.
Very responsive.
For a small business looking for a good social media integration platform, the free edition let's you try the basic functionality.

Zoho Social Feature Ratings

Sentiment analysis
9
Broad channel coverage
8
Content planning and scheduling
8
Audience targeting
7
Content optimization
8
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Twitter
9
Facebook
9
LinkedIn
Not Rated
Google+
Not Rated
Instagram
9
Campaign success analytics
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated