123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

InMoment

2 Ratings
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Survey templates
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Themes
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Content

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Response tracking
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Data export
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Standard reports
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Custom reports
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Analytics
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Access controls
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Compliance
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
No answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.

Screenshots

InMoment

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

InMoment

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
InMoment Editions & Modules
InMoment
Additional Pricing Details