123FormBuilder (formerly 123ContactForm)

37 Ratings
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Score 6.9 out of 101

InMoment

2 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Survey templates
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Themes
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Content

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Response tracking
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Data export
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Standard reports
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Custom reports
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Analytics
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Access controls
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Compliance
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
InMoment
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
InMoment
10.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
No photo available

Cons

  • More question types
  • More fields that are free
Bindesh Rach profile photo
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
No answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
Prasar Sharma profile photo
  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
No photo available

Screenshots

InMoment

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

InMoment

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
InMoment Editions & Modules
InMoment
Additional Pricing Details