What users are saying about
1 Ratings
37 Ratings
1 Ratings
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Score 9 out of 100
37 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
1CRM
9.0
Customer data management / contact management
17hats
9.0
1CRM
9.0
Workflow management
17hats
9.0
1CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
1CRM
9.0
Contract management
17hats
10.0
1CRM
7.0
Quote & order management
17hats
10.0
1CRM
10.0
Interaction tracking
17hats
8.0
1CRM
9.0
Territory management
17hats
1CRM
9.0
Opportunity management
17hats
1CRM
10.0
Channel / partner relationship management
17hats
1CRM
9.0

Customer Service & Support

17hats
8.0
1CRM
9.3
Case management
17hats
8.0
1CRM
10.0
Call center management
17hats
1CRM
9.0
Help desk management
17hats
1CRM
9.0

Marketing Automation

17hats
8.0
1CRM
10.0
Lead management
17hats
8.0
1CRM
10.0
Email marketing
17hats
1CRM
10.0

CRM Project Management

17hats
9.5
1CRM
9.7
Task management
17hats
9.0
1CRM
9.0
Billing and invoicing management
17hats
10.0
1CRM
10.0
Reporting
17hats
1CRM
10.0

Customization

17hats
8.0
1CRM
8.5
Custom fields
17hats
8.0
1CRM
8.0
Custom objects
17hats
1CRM
8.0
Scripting environment
17hats
1CRM
9.0
API for custom integration
17hats
1CRM
9.0

Security

17hats
9.5
1CRM
8.5
Single sign-on capability
17hats
10.0
1CRM
8.0
Role-based user permissions
17hats
9.0
1CRM
9.0

Integrations with 3rd-party Software

17hats
8.0
1CRM
9.5
Marketing automation
17hats
8.0
1CRM
9.0
Compensation management
17hats
1CRM
10.0

Platform

17hats
8.0
1CRM
9.0
Mobile access
17hats
8.0
1CRM
9.0

CRM Reporting & Analytics

17hats
1CRM
9.0
Forecasting
17hats
1CRM
8.0
Pipeline visualization
17hats
1CRM
9.0
Customizable reports
17hats
1CRM
10.0

Social CRM

17hats
1CRM
7.5
Social data
17hats
1CRM
7.0
Social engagement
17hats
1CRM
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

1CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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