What users are saying about
7 Ratings
56 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • 1CRM ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
9.3

1CRM

93%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
9.6
96%
5 Ratings

Workflow management

9.9
99%
2 Ratings
9.6
96%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.6
86%
5 Ratings

Contract management

10.0
100%
2 Ratings
8.8
88%
5 Ratings

Quote & order management

10.0
100%
1 Rating
9.6
96%
5 Ratings

Interaction tracking

8.0
80%
1 Rating
9.6
96%
5 Ratings

Territory management

N/A
0 Ratings
9.3
93%
5 Ratings

Opportunity management

N/A
0 Ratings
9.6
96%
5 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.1
91%
5 Ratings

Customer Service & Support

8.0

17hats

80%
9.6

1CRM

96%
1CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.5
95%
5 Ratings

Call center management

N/A
0 Ratings
10.0
100%
5 Ratings

Help desk management

N/A
0 Ratings
9.3
93%
4 Ratings

Marketing Automation

8.0

17hats

80%
8.5

1CRM

85%
1CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.6
86%
5 Ratings

Email marketing

N/A
0 Ratings
8.3
83%
5 Ratings

CRM Project Management

9.5

17hats

95%
9.0

1CRM

90%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.0
90%
5 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.7
87%
5 Ratings

Reporting

N/A
0 Ratings
9.4
94%
5 Ratings

Customization

9.9

17hats

99%
8.9

1CRM

89%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
9.0
90%
5 Ratings

Custom objects

10.0
100%
1 Rating
9.3
93%
4 Ratings

Scripting environment

N/A
0 Ratings
8.6
86%
4 Ratings

API for custom integration

N/A
0 Ratings
8.7
87%
4 Ratings

Security

9.5

17hats

95%
9.3

1CRM

93%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.1
91%
5 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.4
94%
5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.4

1CRM

84%
1CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.3
83%
4 Ratings

Compensation management

N/A
0 Ratings
8.6
86%
4 Ratings

Platform

8.0

17hats

80%
7.7

1CRM

77%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.7
77%
4 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.1

1CRM

91%
1CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.8
88%
5 Ratings

Pipeline visualization

N/A
0 Ratings
9.4
94%
5 Ratings

Customizable reports

N/A
0 Ratings
9.1
91%
5 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
9.1

1CRM

91%
1CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.9
89%
4 Ratings

Social engagement

N/A
0 Ratings
9.2
92%
4 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • 1CRM is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.6

1CRM

96%
5 Ratings

Usability

9.0

17hats

90%
1 Rating
9.6

1CRM

96%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.7

1CRM

97%
4 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Add comparison