17hats vs Keap | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 8.2 out of 10

Based on 340 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.5

17hats

95%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 6/6 features

Customer data management / contact management

9.9

99%

2 Ratings

N/A

0 Ratings

Workflow management

9.9

99%

2 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

N/A

0 Ratings

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

N/A

0 Ratings

Customer Service & Support

8.0

17hats

80%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Case management

8.0

80%

1 Rating

N/A

0 Ratings

Marketing Automation

8.0

17hats

80%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Lead management

8.0

80%

1 Rating

N/A

0 Ratings

CRM Project Management

9.5

17hats

95%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Task management

9.0

90%

1 Rating

N/A

0 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Customization

9.9

17hats

99%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Custom fields

9.9

99%

2 Ratings

N/A

0 Ratings

Custom objects

10.0

100%

1 Rating

N/A

0 Ratings

Security

9.5

17hats

95%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

N/A

0 Ratings

Role-based user permissions

9.0

90%

1 Rating

N/A

0 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

N/A

0 Ratings

Platform

8.0

17hats

80%

Keap

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

N/A

0 Ratings

Email & Online Marketing

17hats

Feature Set Not Supported

N/A

6.8

Keap

68%

Keap (formerly Infusionsoft) ranks higher in 9/9 features

WYSIWYG email editor

N/A

0 Ratings

7.7

77%

49 Ratings

Dynamic content

N/A

0 Ratings

5.9

59%

46 Ratings

Ability to test dynamic content

N/A

0 Ratings

2.0

20%

14 Ratings

Landing pages

N/A

0 Ratings

7.1

71%

114 Ratings

A/B testing

N/A

0 Ratings

6.0

60%

9 Ratings

Mobile optimization

N/A

0 Ratings

6.8

68%

106 Ratings

Email deliverability reporting

N/A

0 Ratings

8.2

82%

175 Ratings

List management

N/A

0 Ratings

8.7

87%

126 Ratings

Triggered drip sequences

N/A

0 Ratings

8.6

86%

48 Ratings

Lead Management

17hats

Feature Set Not Supported

N/A

7.9

Keap

79%

Keap (formerly Infusionsoft) ranks higher in 4/4 features

Lead nurturing

N/A

0 Ratings

8.5

85%

125 Ratings

Lead scoring and grading

N/A

0 Ratings

6.9

69%

111 Ratings

Data quality management

N/A

0 Ratings

7.2

72%

112 Ratings

Automated sales alerts and tasks

N/A

0 Ratings

9.1

91%

118 Ratings

Campaign Management

17hats

Feature Set Not Supported

N/A

7.6

Keap

76%

Keap (formerly Infusionsoft) ranks higher in 2/2 features

Calendaring

N/A

0 Ratings

8.2

82%

73 Ratings

Event/webinar marketing

N/A

0 Ratings

7.0

70%

13 Ratings

Social Media Marketing

17hats

Feature Set Not Supported

N/A

4.5

Keap

45%

Keap (formerly Infusionsoft) ranks higher in 2/2 features

Social sharing and campaigns

N/A

0 Ratings

4.9

49%

14 Ratings

Social profile integration

N/A

0 Ratings

4.0

40%

14 Ratings

Reporting & Analytics

17hats

Feature Set Not Supported

N/A

7.2

Keap

72%

Keap (formerly Infusionsoft) ranks higher in 3/3 features

Dashboards

N/A

0 Ratings

6.5

65%

54 Ratings

Standard reports

N/A

0 Ratings

7.9

79%

124 Ratings

Custom reports

N/A

0 Ratings

7.2

72%

115 Ratings

Platform & Infrastructure

17hats

Feature Set Not Supported

N/A

6.2

Keap

62%

Keap (formerly Infusionsoft) ranks higher in 6/6 features

API

N/A

0 Ratings

7.9

79%

106 Ratings

Role-based workflow & approvals

N/A

0 Ratings

7.4

74%

92 Ratings

Customizability

N/A

0 Ratings

7.1

71%

117 Ratings

Integration with Salesforce.com

N/A

0 Ratings

5.0

50%

4 Ratings

Integration with Microsoft Dynamics CRM

N/A

0 Ratings

5.0

50%

5 Ratings

Integration with SugarCRM

N/A

0 Ratings

5.0

50%

4 Ratings

Attribute Ratings

17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

17hats

99%

2 Ratings

8.2

Keap

82%

187 Ratings

17hats

N/A

0 Ratings

7.5

Keap

75%

38 Ratings

17hats

90%

1 Rating

6.6

Keap

66%

21 Ratings

17hats

N/A

0 Ratings

9.1

Keap

91%

11 Ratings

17hats

N/A

0 Ratings

9.1

Keap

91%

11 Ratings

17hats

80%

3 Ratings

7.6

Keap

76%

28 Ratings

17hats

N/A

0 Ratings

8.6

Keap

86%

5 Ratings

17hats

N/A

0 Ratings

9.5

Keap

95%

5 Ratings

17hats

N/A

0 Ratings

8.0

Keap

80%

16 Ratings

17hats

N/A

0 Ratings

8.3

Keap

83%

3 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
Innovation - they were one of the first in the market and are still innovating to make the product better.

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Mandy Brasser

CEO (Chief Executive Officer)

Streamline For SuccessInformation Technology & Services, 1-10 employees

View all 187 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.

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Samantha Bennett

Founder & CEO

The Organized Artist CompanyE-Learning, 1-10 employees

View all 187 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$129 per month

Keap Editions & Modules

Edition

Pro	$129.00¹
Max	$199.00¹

per month

Additional Pricing Details

All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

Likelihood to Renew

No score

No answers yet

No answers on this topic

Keap 7.5

Based on 38 answers

We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.

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Tyler Guthrie

Marketing Automation Manager

Home Care PulseIndividual & Family Services, 11-50 employees

View all 38 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Keap 6.6

Based on 21 answers

You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.

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Stacey Stearns

Program Specialist

University of ConnecticutHigher Education, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Keap 9.1

Based on 11 answers

There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.

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Verified User

Director in Marketing

Management Consulting Company, 1-10 employees

View all 11 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Keap 9.1

Based on 11 answers

OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.

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Clifford Jones

CEO

Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees

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Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Keap 7.6

Based on 28 answers

Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.

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Verified User

Consultant in Sales

Education Management Company, 1001-5000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Keap 8.6

Based on 5 answers

This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.

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Clifford Jones

CEO

Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees

View all 5 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Keap 9.5

Based on 5 answers

The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.

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Verified User

Director in Marketing

Management Consulting Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Keap 8.0

Based on 16 answers

Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.

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Chris LeBrun, MBA, CFRE

Consultant / Owner

Berlin Crush Consulting

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Alternatives Considered

No answers on this topic

Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.

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Tyler Garns

Founder & CEO

Box Out MarketingMarketing & Advertising, 11-50 employees

View all 187 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Keap 8.3

Based on 3 answers

You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.

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Verified User

C-Level Executive in Marketing

Marketing & Advertising Company, 1-10 employees

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