What users are saying about
56 Ratings
26 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
7.4

Nutshell

74%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.0
90%
10 Ratings

Workflow management

9.5
95%
5 Ratings
8.3
83%
9 Ratings

Territory management

9.3
93%
5 Ratings
6.0
60%
6 Ratings

Opportunity management

9.6
96%
5 Ratings
9.0
90%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.5
75%
11 Ratings

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
6.7
67%
6 Ratings

Interaction tracking

9.6
96%
5 Ratings
9.5
95%
9 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
3.0
30%
1 Rating

Customer Service & Support

9.6

1CRM

96%
8.8

Nutshell

88%
1CRM ranks higher in 2/3 features

Case management

9.5
95%
5 Ratings
9.7
97%
5 Ratings

Call center management

10.0
100%
5 Ratings
8.0
80%
4 Ratings

Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings

Marketing Automation

8.5

1CRM

85%
8.3

Nutshell

83%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.5
85%
9 Ratings

Email marketing

8.3
83%
5 Ratings
8.0
80%
8 Ratings

CRM Project Management

9.0

1CRM

90%
8.9

Nutshell

89%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
9.0
90%
8 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.4
94%
5 Ratings
8.8
88%
7 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.1

Nutshell

81%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.0
80%
8 Ratings

Pipeline visualization

9.4
94%
5 Ratings
7.8
78%
10 Ratings

Customizable reports

9.2
92%
5 Ratings
8.6
86%
10 Ratings

Customization

8.9

1CRM

89%
8.2

Nutshell

82%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
7.7
77%
8 Ratings

Custom objects

9.3
93%
4 Ratings
9.0
90%
5 Ratings

Scripting environment

8.6
86%
4 Ratings
9.0
90%
1 Rating

API for custom integration

8.7
87%
4 Ratings
7.0
70%
4 Ratings

Security

9.3

1CRM

93%
7.5

Nutshell

75%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.0
90%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
6.0
60%
1 Rating

Social CRM

9.1

1CRM

91%
7.8

Nutshell

78%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
7.6
76%
7 Ratings

Social engagement

9.2
92%
4 Ratings
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
8.0

Nutshell

80%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
8.0
80%
1 Rating

Compensation management

8.6
86%
4 Ratings
8.0
80%
1 Rating

Platform

7.7

1CRM

77%
7.5

Nutshell

75%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.5
75%
11 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
6.8

Nutshell

68%
11 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
10.0

Nutshell

100%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings
9.0

Nutshell

90%
1 Rating

Support Rating

9.7

1CRM

97%
4 Ratings
9.5

Nutshell

95%
2 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Add comparison