40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 21 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Nutshell
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Lead GEN 2 /Business Development Specialist
Candidate Sourcing GroupStaffing and Recruiting, 1-10 employees
Feature Rating Comparison
Sales Force Automation
1CRM
8.9
Nutshell
7.3
Customer data management / contact management
1CRM
9.0
Nutshell
9.0
Workflow management
1CRM
9.0
Nutshell
8.2
Territory management
1CRM
9.0
Nutshell
6.0
Opportunity management
1CRM
9.5
Nutshell
8.8
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Nutshell
7.5
Contract management
1CRM
8.0
Nutshell
—
Quote & order management
1CRM
9.5
Nutshell
6.7
Interaction tracking
1CRM
9.0
Nutshell
9.4
Channel / partner relationship management
1CRM
9.0
Nutshell
3.0
Customer Service & Support
1CRM
9.5
Nutshell
8.8
Case management
1CRM
10.0
Nutshell
9.7
Call center management
1CRM
9.5
Nutshell
8.0
Help desk management
1CRM
9.0
Nutshell
—
Marketing Automation
1CRM
10.0
Nutshell
8.2
Lead management
1CRM
10.0
Nutshell
8.4
Email marketing
1CRM
10.0
Nutshell
7.9
CRM Project Management
1CRM
9.5
Nutshell
8.9
Task management
1CRM
9.0
Nutshell
9.1
Billing and invoicing management
1CRM
9.5
Nutshell
—
Reporting
1CRM
10.0
Nutshell
8.8
CRM Reporting & Analytics
1CRM
9.5
Nutshell
8.2
Forecasting
1CRM
9.0
Nutshell
8.0
Pipeline visualization
1CRM
9.5
Nutshell
7.9
Customizable reports
1CRM
10.0
Nutshell
8.6
Customization
1CRM
8.6
Nutshell
8.2
Custom fields
1CRM
8.5
Nutshell
7.8
Custom objects
1CRM
8.0
Nutshell
9.0
Scripting environment
1CRM
9.0
Nutshell
9.0
API for custom integration
1CRM
9.0
Nutshell
7.0
Security
1CRM
9.3
Nutshell
7.5
Single sign-on capability
1CRM
9.0
Nutshell
9.0
Role-based user permissions
1CRM
9.5
Nutshell
6.0
Social CRM
1CRM
7.5
Nutshell
7.8
Social data
1CRM
7.0
Nutshell
7.6
Social engagement
1CRM
8.0
Nutshell
8.0
Integrations with 3rd-party Software
1CRM
9.5
Nutshell
8.0
Marketing automation
1CRM
9.0
Nutshell
8.0
Compensation management
1CRM
10.0
Nutshell
8.0
Platform
1CRM
9.0
Nutshell
7.6
Mobile access
1CRM
9.0
Nutshell
7.6
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Nutshell
- Customization - we are able to make Nutshell make the most sense for our company and processes
- Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
- Tags - allow us to prioritize leads and segment our customers and potential customers
- Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
- Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Marketing Coordinator
American Backflow Products CompanyWholesale, 11-50 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Nutshell
- SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
- Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Marketing Coordinator
Beckenhauer ConstructionConstruction, 11-50 employees
Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Nutshell
Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Usability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Nutshell
Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Nutshell
Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Marketing Coordinator
American Backflow Products CompanyWholesale, 11-50 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Nutshell
Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Nutshell
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Prodcut Consultant
North Star SurfacesBuilding Materials, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Nutshell
- Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
- Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Director of Sales
Software Consulting ServicesComputer Software, 11-50 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—1CRM Editions & Modules
—
Additional Pricing Details
—Nutshell
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Nutshell Editions & Modules
Edition
Starter | $201 |
---|---|
Pro | $351 |
Pro+ | $701 |
- per user, per month