What users are saying about
40 Ratings
21 Ratings
40 Ratings
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Score 8 out of 100
21 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Nutshell
7.3
Customer data management / contact management
1CRM
9.0
Nutshell
9.0
Workflow management
1CRM
9.0
Nutshell
8.2
Territory management
1CRM
9.0
Nutshell
6.0
Opportunity management
1CRM
9.5
Nutshell
8.8
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Nutshell
7.5
Contract management
1CRM
8.0
Nutshell
Quote & order management
1CRM
9.5
Nutshell
6.7
Interaction tracking
1CRM
9.0
Nutshell
9.4
Channel / partner relationship management
1CRM
9.0
Nutshell
3.0

Customer Service & Support

1CRM
9.5
Nutshell
8.8
Case management
1CRM
10.0
Nutshell
9.7
Call center management
1CRM
9.5
Nutshell
8.0
Help desk management
1CRM
9.0
Nutshell

Marketing Automation

1CRM
10.0
Nutshell
8.2
Lead management
1CRM
10.0
Nutshell
8.4
Email marketing
1CRM
10.0
Nutshell
7.9

CRM Project Management

1CRM
9.5
Nutshell
8.9
Task management
1CRM
9.0
Nutshell
9.1
Billing and invoicing management
1CRM
9.5
Nutshell
Reporting
1CRM
10.0
Nutshell
8.8

CRM Reporting & Analytics

1CRM
9.5
Nutshell
8.2
Forecasting
1CRM
9.0
Nutshell
8.0
Pipeline visualization
1CRM
9.5
Nutshell
7.9
Customizable reports
1CRM
10.0
Nutshell
8.6

Customization

1CRM
8.6
Nutshell
8.2
Custom fields
1CRM
8.5
Nutshell
7.8
Custom objects
1CRM
8.0
Nutshell
9.0
Scripting environment
1CRM
9.0
Nutshell
9.0
API for custom integration
1CRM
9.0
Nutshell
7.0

Security

1CRM
9.3
Nutshell
7.5
Single sign-on capability
1CRM
9.0
Nutshell
9.0
Role-based user permissions
1CRM
9.5
Nutshell
6.0

Social CRM

1CRM
7.5
Nutshell
7.8
Social data
1CRM
7.0
Nutshell
7.6
Social engagement
1CRM
8.0
Nutshell
8.0

Integrations with 3rd-party Software

1CRM
9.5
Nutshell
8.0
Marketing automation
1CRM
9.0
Nutshell
8.0
Compensation management
1CRM
10.0
Nutshell
8.0

Platform

1CRM
9.0
Nutshell
7.6
Mobile access
1CRM
9.0
Nutshell
7.6

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

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