1CRM vs Nutshell | TrustRadius

What users are saying about

Score 8 out of 10

Based on 40 reviews and ratings

Score 8.5 out of 10

Based on 21 reviews and ratings

Feature Rating Comparison

1CRM

Nutshell

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Nutshell

Case management

Call center management

Help desk management

1CRM

Nutshell

Lead management

Email marketing

1CRM

Nutshell

Task management

Billing and invoicing management

Reporting

1CRM

Nutshell

Forecasting

Pipeline visualization

Customizable reports

1CRM

Nutshell

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Nutshell

Single sign-on capability

Role-based user permissions

1CRM

Nutshell

Social data

Social engagement

1CRM

Nutshell

Marketing automation

Compensation management

1CRM

Nutshell

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Customization - we are able to make Nutshell make the most sense for our company and processes
Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
Tags - allow us to prioritize leads and segment our customers and potential customers
Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place

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Jennifer Callaghan

Marketing Coordinator

American Backflow Products CompanyWholesale, 11-50 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.

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Marketing Coordinator

Beckenhauer ConstructionConstruction, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Nutshell 10.0

Based on 1 answer

This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.

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Senior Consultant

AbilitaTelecommunications, 11-50 employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Nutshell 9.0

Based on 1 answer

Very easy to use, great for small office

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Senior Consultant

AbilitaTelecommunications, 11-50 employees

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Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Nutshell 9.5

Based on 2 answers

Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.

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Jennifer Callaghan

Marketing Coordinator

American Backflow Products CompanyWholesale, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Nutshell 8.0

Based on 1 answer

Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved

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Senior Consultant

AbilitaTelecommunications, 11-50 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.

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Gregory Palenschat

Prodcut Consultant

North Star SurfacesBuilding Materials, 11-50 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.

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Director of Sales

Software Consulting ServicesComputer Software, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Nutshell Editions & Modules

Edition

Starter	$20¹
Pro	$35¹
Pro+	$70¹

per user, per month

Additional Pricing Details

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Rating Summary

1CRM

Nutshell

1CRM

Nutshell

1CRM

Nutshell

1CRM

Nutshell

1CRM

Nutshell

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