What users are saying about
37 Ratings
12 Ratings
37 Ratings
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Score 7.7 out of 100
12 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Nutshell
7.4
Customer data management / contact management
1CRM
9.0
Nutshell
9.2
Workflow management
1CRM
9.0
Nutshell
7.6
Territory management
1CRM
9.0
Nutshell
8.0
Opportunity management
1CRM
10.0
Nutshell
7.7
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Nutshell
7.7
Contract management
1CRM
7.0
Nutshell
Quote & order management
1CRM
10.0
Nutshell
7.5
Interaction tracking
1CRM
9.0
Nutshell
8.7
Channel / partner relationship management
1CRM
9.0
Nutshell
3.0

Customer Service & Support

1CRM
9.3
Nutshell
8.0
Case management
1CRM
10.0
Nutshell
9.0
Call center management
1CRM
9.0
Nutshell
7.0
Help desk management
1CRM
9.0
Nutshell

Marketing Automation

1CRM
10.0
Nutshell
7.6
Lead management
1CRM
10.0
Nutshell
8.3
Email marketing
1CRM
10.0
Nutshell
6.8

CRM Project Management

1CRM
9.7
Nutshell
9.6
Task management
1CRM
9.0
Nutshell
10.0
Billing and invoicing management
1CRM
10.0
Nutshell
Reporting
1CRM
10.0
Nutshell
9.3

CRM Reporting & Analytics

1CRM
9.0
Nutshell
8.7
Forecasting
1CRM
8.0
Nutshell
8.3
Pipeline visualization
1CRM
9.0
Nutshell
8.7
Customizable reports
1CRM
10.0
Nutshell
9.2

Customization

1CRM
8.5
Nutshell
8.7
Custom fields
1CRM
8.0
Nutshell
8.7
Custom objects
1CRM
8.0
Nutshell
9.0
Scripting environment
1CRM
9.0
Nutshell
9.0
API for custom integration
1CRM
9.0
Nutshell
8.0

Security

1CRM
8.5
Nutshell
7.5
Single sign-on capability
1CRM
8.0
Nutshell
9.0
Role-based user permissions
1CRM
9.0
Nutshell
6.0

Social CRM

1CRM
7.5
Nutshell
6.7
Social data
1CRM
7.0
Nutshell
5.4
Social engagement
1CRM
8.0
Nutshell
8.0

Integrations with 3rd-party Software

1CRM
9.5
Nutshell
8.0
Marketing automation
1CRM
9.0
Nutshell
8.0
Compensation management
1CRM
10.0
Nutshell
8.0

Platform

1CRM
9.0
Nutshell
8.7
Mobile access
1CRM
9.0
Nutshell
8.7

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • Viewing the Leads list is great. Viewing it as a list, or in a visual format on a Board is very helpful. The filters are also awesome for creating custom views into your Leads and only focusing on specific segments at a time.
  • Nutshell makes it very easy to reach out to contacts on a regular basis. With reminders, scheduling, and email templates, it's truly a piece of cake to make this all happen.
  • Nutshell's mobile app is also very nice. It doesn't allow you to do everything, but walking to work every day, I'm able to see at a single glance what needs to get done, and also to make phone calls and outreach with just a click.
Andrew Bank | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • The integration with Google Calendar is great, but every now and then I'll end up with duplicate entries.
  • Advanced searching is available, but doesn't always provide 100% accurate results.
Phil Curtolo | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

I have only used Nutshell CRM.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Nutshell

  • We feel that we are more efficient using this CRM than we have been with others. It is quick and simple to use, and the BCC email feature means that we can easily capture communications whether from a phone or desktop.
  • We still need to find a way to manage contracts (not contacts, contRacts). Heavier CRMs have this capability, but it isn't present here. This is a tool for the sales process, but it would be nice to have more customer-retention capabilities.
Michael Burnham | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

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