61 Ratings
Top Rated
164 Ratings
61 Ratings
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Score 7.9 out of 100
Top Rated
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Oracle CX Sales ranks higher in 1 feature set: Platform

Sales Force Automation

9.4

1CRM

94%
8.0

Oracle CX Sales

80%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
5 Ratings
8.7
87%
12 Ratings

Workflow management

9.6
96%
5 Ratings
7.7
77%
12 Ratings

Territory management

9.4
94%
5 Ratings
8.0
80%
12 Ratings

Opportunity management

9.7
97%
5 Ratings
8.7
87%
11 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
7.6
76%
10 Ratings

Contract management

8.9
89%
5 Ratings
8.4
84%
11 Ratings

Quote & order management

9.7
97%
5 Ratings
7.7
77%
12 Ratings

Interaction tracking

9.7
97%
5 Ratings
7.2
72%
12 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
8.0
80%
11 Ratings

Customer Service & Support

9.6

1CRM

96%
8.0

Oracle CX Sales

80%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
8.1
81%
11 Ratings

Call center management

10.0
100%
5 Ratings
7.8
78%
9 Ratings

Help desk management

9.3
93%
4 Ratings
8.0
80%
8 Ratings

Marketing Automation

8.3

1CRM

83%
8.0

Oracle CX Sales

80%
1CRM ranks higher in 1/2 features

Lead management

8.4
84%
5 Ratings
8.9
89%
10 Ratings

Email marketing

8.2
82%
5 Ratings
7.2
72%
8 Ratings

CRM Project Management

9.0

1CRM

90%
8.9

Oracle CX Sales

89%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.9
89%
11 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.2
92%
5 Ratings
8.8
88%
11 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
8.5

Oracle CX Sales

85%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
8.3
83%
11 Ratings

Pipeline visualization

9.2
92%
5 Ratings
8.4
84%
11 Ratings

Customizable reports

9.0
90%
5 Ratings
8.7
87%
11 Ratings

Customization

8.8

1CRM

88%
8.5

Oracle CX Sales

85%
1CRM ranks higher in 4/4 features

Custom fields

8.9
89%
5 Ratings
8.8
88%
11 Ratings

Custom objects

9.2
92%
4 Ratings
8.7
87%
11 Ratings

Scripting environment

8.6
86%
4 Ratings
8.6
86%
10 Ratings

API for custom integration

8.6
86%
4 Ratings
7.8
78%
11 Ratings

Security

9.1

1CRM

91%
8.0

Oracle CX Sales

80%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
7.4
74%
13 Ratings

Role-based user permissions

9.2
92%
5 Ratings
8.6
86%
13 Ratings

Social CRM

9.0

1CRM

90%
7.7

Oracle CX Sales

77%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.0
80%
10 Ratings

Social engagement

9.1
91%
4 Ratings
7.4
74%
9 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
7.9

Oracle CX Sales

79%
1CRM ranks higher in 2/2 features

Marketing automation

8.2
82%
4 Ratings
7.8
78%
11 Ratings

Compensation management

8.4
84%
4 Ratings
8.0
80%
9 Ratings

Platform

7.6

1CRM

76%
8.4

Oracle CX Sales

84%
Oracle CX Sales ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
8.4
84%
11 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
7.6

Oracle CX Sales

76%
44 Ratings

Usability

9.7

1CRM

97%
4 Ratings
7.5

Oracle CX Sales

75%
11 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
7.6

Oracle CX Sales

76%
11 Ratings

Online Training

1CRM

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Contract Terms and Pricing Model

1CRM

N/A
0 Ratings
7.0

Oracle CX Sales

70%
1 Rating

Ease of integration

1CRM

N/A
0 Ratings
5.0

Oracle CX Sales

50%
16 Ratings

Professional Services

1CRM

N/A
0 Ratings
10.0

Oracle CX Sales

100%
1 Rating

Vendor post-sale

1CRM

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Vendor pre-sale

1CRM

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

Oracle

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Read full review

Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

Oracle

  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

Oracle

  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle CX Sales

    Starting Price

    $65 Per User Per Month

    Editions & Modules

    Oracle CX Sales editions and modules pricing
    EditionModules
    Professional$65.001
    Standard$100.002
    Enterprise$200.003
    Premium$300.004

    Footnotes

    1. Per User Per Month
    2. Per User Per Month
    3. Per User Per Month
    4. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    1CRM Corp.

    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Read full review

    Oracle

    Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
    Read full review

    Support Rating

    1CRM Corp.

    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Read full review

    Oracle

    The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
    Read full review

    Online Training

    1CRM Corp.

    No answers on this topic

    Oracle

    Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
    Read full review

    Alternatives Considered

    1CRM Corp.

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Read full review

    Oracle

    As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
    Read full review

    Contract Terms and Pricing Model

    1CRM Corp.

    No answers on this topic

    Oracle

    When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
    Read full review

    Return on Investment

    1CRM Corp.

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Read full review

    Oracle

    • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
    • The ability to track and convert sales leads has proven to be a positive impact on ROI.
    • We are able to pass along leads and opportunities to our resellers.
    Read full review

    Screenshots

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