What users are saying about
62 Ratings
62 Ratings
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Score 7.7 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Square Customer Engagement ranks higher in 3 feature sets: Marketing Automation, Security, Platform

Sales Force Automation

9.4

1CRM

94%
7.1

Square Customer Engagement

71%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.7
97%
5 Ratings
9.0
90%
4 Ratings

Workflow management

9.6
96%
5 Ratings
8.0
80%
3 Ratings

Territory management

9.4
94%
5 Ratings
5.0
50%
3 Ratings

Opportunity management

9.7
97%
5 Ratings
4.0
40%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
9.5
95%
3 Ratings

Contract management

8.9
89%
5 Ratings
8.0
80%
4 Ratings

Quote & order management

9.7
97%
5 Ratings
7.0
70%
4 Ratings

Interaction tracking

9.7
97%
5 Ratings
7.7
77%
4 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
6.0
60%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
7.0

Square Customer Engagement

70%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
7.5
75%
2 Ratings

Call center management

10.0
100%
5 Ratings
7.0
70%
2 Ratings

Help desk management

9.3
93%
4 Ratings
6.5
65%
2 Ratings

Marketing Automation

8.3

1CRM

83%
9.0

Square Customer Engagement

90%
Square Customer Engagement ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
9.0
90%
2 Ratings

Email marketing

8.1
81%
5 Ratings
9.0
90%
2 Ratings

CRM Project Management

9.0

1CRM

90%
8.0

Square Customer Engagement

80%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
6.0
60%
3 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.5
95%
3 Ratings

Reporting

9.2
92%
5 Ratings
8.5
85%
3 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
8.7

Square Customer Engagement

87%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
8.0
80%
2 Ratings

Pipeline visualization

9.2
92%
5 Ratings
9.0
90%
2 Ratings

Customizable reports

9.0
90%
5 Ratings
9.0
90%
2 Ratings

Customization

8.8

1CRM

88%
6.8

Square Customer Engagement

68%
1CRM ranks higher in 3/4 features

Custom fields

8.9
89%
5 Ratings
3.5
35%
2 Ratings

Custom objects

9.2
92%
4 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
4 Ratings
7.0
70%
1 Rating

API for custom integration

8.6
86%
4 Ratings
10.0
100%
1 Rating

Security

9.1

1CRM

91%
9.5

Square Customer Engagement

95%
1CRM ranks higher in 1/2 features

Single sign-on capability

9.0
90%
5 Ratings
10.0
100%
1 Rating

Role-based user permissions

9.2
92%
5 Ratings
9.0
90%
3 Ratings

Social CRM

9.0

1CRM

90%
6.7

Square Customer Engagement

67%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.5
65%
2 Ratings

Social engagement

9.1
91%
4 Ratings
7.0
70%
2 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
6.0

Square Customer Engagement

60%
1CRM ranks higher in 1/2 features

Marketing automation

8.2
82%
4 Ratings
10.0
100%
1 Rating

Compensation management

8.4
84%
4 Ratings
2.0
20%
1 Rating

Platform

7.6

1CRM

76%
9.0

Square Customer Engagement

90%
Square Customer Engagement ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • 1CRM and Square Customer Engagement are tied in 1 area: Usability

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.7

Square Customer Engagement

87%
4 Ratings

Usability

9.7

1CRM

97%
4 Ratings
9.7

Square Customer Engagement

97%
3 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
7.7

Square Customer Engagement

77%
3 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

Square

Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
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Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

Square

  • Sales pipeline
  • Customer engagement
  • Marketing
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

Square

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Square Customer Engagement

    Starting Price

    Editions & Modules

    Square Customer Engagement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      1CRM Corp.

      1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
      Read full review

      Square

      The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
      Read full review

      Support Rating

      1CRM Corp.

      I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
      Read full review

      Square

      Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
      Read full review

      Alternatives Considered

      1CRM Corp.

      While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
      Read full review

      Square

      A lot easier to use than Infusionsoft!!
      Read full review

      Return on Investment

      1CRM Corp.

      • It has overall increased sales productivity.
      • Has reduced lead time for customer and made the deliveries faster and more efficient.
      Read full review

      Square

      • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
      • All of my initial equipment was free and there were no startup costs so my return was immediate.
      • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
      Read full review

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