What users are saying about
37 Ratings
37 Ratings
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Score 8 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Square Customer Engagement
8.0
Customer data management / contact management
1CRM
9.0
Square Customer Engagement
8.0
Workflow management
1CRM
9.0
Square Customer Engagement
8.0
Territory management
1CRM
9.0
Square Customer Engagement
8.0
Opportunity management
1CRM
10.0
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Square Customer Engagement
8.0
Contract management
1CRM
7.0
Square Customer Engagement
8.0
Quote & order management
1CRM
10.0
Square Customer Engagement
8.0
Interaction tracking
1CRM
9.0
Square Customer Engagement
8.0
Channel / partner relationship management
1CRM
9.0
Square Customer Engagement
8.0

Customer Service & Support

1CRM
9.3
Square Customer Engagement
Case management
1CRM
10.0
Square Customer Engagement
Call center management
1CRM
9.0
Square Customer Engagement
Help desk management
1CRM
9.0
Square Customer Engagement

Marketing Automation

1CRM
10.0
Square Customer Engagement
Lead management
1CRM
10.0
Square Customer Engagement
Email marketing
1CRM
10.0
Square Customer Engagement

CRM Project Management

1CRM
9.7
Square Customer Engagement
8.0
Task management
1CRM
9.0
Square Customer Engagement
8.0
Billing and invoicing management
1CRM
10.0
Square Customer Engagement
8.0
Reporting
1CRM
10.0
Square Customer Engagement
8.0

CRM Reporting & Analytics

1CRM
9.0
Square Customer Engagement
8.0
Forecasting
1CRM
8.0
Square Customer Engagement
8.0
Pipeline visualization
1CRM
9.0
Square Customer Engagement
8.0
Customizable reports
1CRM
10.0
Square Customer Engagement
8.0

Customization

1CRM
8.5
Square Customer Engagement
Custom fields
1CRM
8.0
Square Customer Engagement
Custom objects
1CRM
8.0
Square Customer Engagement
Scripting environment
1CRM
9.0
Square Customer Engagement
API for custom integration
1CRM
9.0
Square Customer Engagement

Security

1CRM
8.5
Square Customer Engagement
8.0
Single sign-on capability
1CRM
8.0
Square Customer Engagement
Role-based user permissions
1CRM
9.0
Square Customer Engagement
8.0

Social CRM

1CRM
7.5
Square Customer Engagement
Social data
1CRM
7.0
Square Customer Engagement
Social engagement
1CRM
8.0
Square Customer Engagement

Integrations with 3rd-party Software

1CRM
9.5
Square Customer Engagement
Marketing automation
1CRM
9.0
Square Customer Engagement
Compensation management
1CRM
10.0
Square Customer Engagement

Platform

1CRM
9.0
Square Customer Engagement
8.0
Mobile access
1CRM
9.0
Square Customer Engagement
8.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Square Customer Engagement
9.0

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