[24]7 Assist vs. Calabrio Teleopti WFM
[24]7 Assist vs. Calabrio Teleopti WFM
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Assist | N/A | [24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of… | N/A | |
Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A |
[24]7 Assist | Calabrio Teleopti WFM | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
[24]7 Assist | Calabrio Teleopti WFM | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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[24]7 Assist | Calabrio Teleopti WFM | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Assist | Calabrio Teleopti WFM | |
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Likelihood to Recommend | 9.0 (1 ratings) | 9.1 (9 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
[24]7 Assist | Calabrio Teleopti WFM | |
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Likelihood to Recommend | [24]7.ai | Calabrio |
Pros | [24]7.ai | Calabrio |
Cons | [24]7.ai | Calabrio |
Usability | [24]7.ai No answers on this topic | Calabrio |
Alternatives Considered | [24]7.ai | Calabrio |
Return on Investment | [24]7.ai | Calabrio |
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